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| 2. |
- Deraz, Hossam, 1971-, et al.
(författare)
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Customers Satisfaction in Internet Banking : A Review (2008–2017)
- 2019
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Ingår i: Proceedings of the 17th International Conference e-Society 2019. - Utrecht : IADIS Press. - 9789898533852 ; , s. 3-13
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Konferensbidrag (refereegranskat)abstract
- This paper presents a systematic review of the literature of 44 research articles published customers’ satisfaction in Internet banking between (2008 and 2017). This review aims to address this gap in the literature by identifying the antecedents predicting customer satisfaction in Internet banking literature. Achieving our aims will bring together fragmented literature to serve as a foundation for research into customer satisfaction in Internet banking involving the use of Internet banking and other related digital platforms such as the mobile-banking. The results show that Asian countries recorded the highest number of publications. Also, we identified limited research from specific regions. For example, we could not identify any peer-reviewed articles from some of the European countries such as Sweden, The Netherlands, Germany, Belgium, Denmark, and Norway. Also, there are limited studies identified from the Middle East. And even countries that have well-developed e-commerce systems from the Middle East and Africa such as Egypt, the United Arab Emirates, Lebanon, Israel, and South Africa have no published papers. Secondly, the study identified SERVEQUAL & e-SERVEQUAL as the main theoretical framework. Third, the result shows that the main predictors of satisfaction in Internet banking are service quality, information quality, and product quality. Finally, this study confirmed the mediating role of customer satisfaction on customer loyalty toward those banks offering the Internet banking service. A comprehensive list of references is presented, along with an agenda for future research to cover the identified gaps.
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| 4. |
- Iddris, Faisal, 1977-
(författare)
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Barriers to Adoption of Mobile banking : Evidence from Ghana
- 2013
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Ingår i: International Journal of Academic Research in Business and Social Sciences. - Bahawalpur : Human Resource Management Academic Research Society. - 2308-3816 .- 2222-6990. ; 3:7, s. 356-370
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Tidskriftsartikel (refereegranskat)abstract
- The purpose of this research is to investigate the perceived barriers to adoption of mobile banking among consumers, and to assess whether the usage of M-Banking is constraint on the basis of different demographic characteristics such as age, income level, mobile phone usage “experience” and marital status. Data were collected using convenient sampling via self-administered questionnaire in a large university in the Ashanti region of Ghana. A total of usable 189 responses were collected from non-users of mobile banking and retained for analysis using SPSS version 16. The main reasons for rejecting M-Banking were explored using simple descriptive analysis, while chi-square tests were used to assess differences between socio-demographic variables and the rejection factors. The result indicates that majority of respondents do not use any kind of mobile banking service. The four main reasons for rejecting M-Banking were: M-banking requires knowledge and learning; M-banking attract additional banking charges; poor telecommunication network; consumer preference for traditional means of banking instead of mobile enabled banking services. The practical implications of this research is the revealing of the main barriers to Mobile banking adoption and suggesting of appropriate marketing strategies to overcome the obstacles to mobile banking adoption.
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| 5. |
- Iddris, Faisal, 1977-
(författare)
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Digital Supply Chain : Survey of the Literature
- 2018
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Ingår i: International Journal of Business Research Management. - Kuala Lumpur : Computer Science Journals. - 2180-2165. ; 9:1, s. 47-61
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Tidskriftsartikel (refereegranskat)abstract
- Purpose- The aim of this research is to provide accumulated body of prior knowledge on digital supply chain (DSC) and provides opportunities for further research.Design/Methodology/approach-This study presents a literature review of 60 peer-reviewed articles from 2000-2017.Findings-Based on the analysis of the 60 articles, the paper finds that the main drivers of digital supply chain consist of technologies, digitization, integration, collaboration and coordination. The analysis reveals that the most dominant research method used was survey-type research (40.0 percent). The conclusion is that there is the need for researchers to employ qualitative case to empirically examine the development of DSC, this may lead to high level conceptualisation and theoretical development in the field of DSC. In addition, the analysis revealed that 73.3 percent of the articles failed to discuss any theoretical foundation. Thus, this review provides foundation for conceptualization and theory development in the field of digital supply chain.Originality/value-There has been some reviews of supply chain management in general; but there are little attempts scholars to synthesize extant literature on digital supply chain. Thus, the aim of this research is to provide accumulated body of prior knowledge of digital supply chain and provides opportunities for further research.
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| 6. |
- Iddris, Faisal, 1977-
(författare)
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Examining Innovation Capability In A Supply Chain Context
- 2018
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Ingår i: International Journal of Business Research Management. - Kuala Lumpur : Computer Science Journals. - 2180-2165. ; 9:1, s. 62-71
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Tidskriftsartikel (refereegranskat)abstract
- The current competitive business environment demands that firms are able to integrate operational capabilities of their supply chain members in order to develop, produce and deliver offerings at low cost and high quality. In order to understand innovation capability in a supply chain context, this paper provides an in-depth analysis of ‘Comfort Audio’, a leading company in medical technology in Sweden, which show incredible ability to develop innovative solutions and medical products over the years. A single case study was adopted in this study, which enabled indepth analysis of the case company. Findings, highlight, innovation capability factors is made up of: idea management, interactive learning, collaboration and idea implementation. In addition, consultants were found to be one of the key supply chain members contributing to the firm’s innovation capability. The main theoretical contribution of the study is that innovation capability of a firm has been found to go beyond the internal capabilities that a focal firm owns or possesses, but rather through the access and utilisation of external actors’ resources and capabilities, as a result of exchange relationships with the supply chain members.
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| 7. |
- Iddris, Faisal, 1977-, et al.
(författare)
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Examining the relationships between e-Marketing adoption and Marketing Performance of Small and Medium Enterprises in Ghana
- 2015
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Ingår i: Journal of Marketing and Consumer Research. - New York, NY : International Institute for Science, Technology and Education (IISTE). - 2422-8451. ; 10, s. 160-169
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Tidskriftsartikel (refereegranskat)abstract
- Given the importance of the Internet in general and for the marketing function in particular there has been a growing focus on understanding the determinants of e-Marketing adoption within firms. The purpose of this study was to explore factors that influence adoption of e-Marketing by SMEs in Ghana, and to examine the relationship between e-Marketing adoption factors and marketing performance. Primary data was collected using a quantitative research approach from 107 SMEs. Exploratory factor analysis was employed to identify the main e-Marketing adoption factors: which consists of Perceived Usefulness (PU), Perceived Ease of Use (PEOU), External pressure and Strategic intent. The study revealed that all the four constructs significantly influence e-Marketing adoption among the SMEs, however factors identified in this study were found not to have significant impact on the SMEs marketing performance. An important implication of the study is that even though SMEs are using e-Marketing, the findings did show positive impact on SMEs marketing performance. A further study is needed to establish the relationship between e-Marketing adoption factors and marketing performance.
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| 8. |
- Iddris, Faisal, 1977-
(författare)
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Examining the Research output of Lecturers in Selected Public Universities in Ghana
- 2017
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Ingår i: 1st International Conference on Competency-Based Training and Research. ; , s. 208-215
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Konferensbidrag (refereegranskat)abstract
- The purpose of this study has been to examine the research output of lecturers in public universities in Ghana. A systematic literature review (SLR) was thus conducted to examine (a) productive researchers (b) subject area that attracts more research and (c) the type of research outlets for the teaching staff. Scopus electronic database was searched using the keywords; “University of Education winneba”, “Kwame Nkrumah University of Science and Technology”, “University of Cape Coast” and “University of Ghana, Legon”. Peer-reviewed articles written in English language were considered for the study. The analysis revealed that medicine, agricultural, biological sciences and environmental science contributed to 49% out of 27 subject areas analysed. The conclusion is that researchers in other fields of study need to increase their research output. In addition, As expected the analysis revealed that article constituted the largest type of publication (6477 papers, 85%) and conference paper constitutes the fourth largest publication (243 papers, 3 %). The conclusion is that there is need for more conference paper presentation. Attending conference enables networking, collaborative research, and access to new knowledge, research topics and trends in a particular field of study. The general trend in number of publications indicates that publications from the four universities have been on the increase since 2003.
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| 9. |
- Iddris, Faisal, 1977-, et al.
(författare)
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Examining the Research Paradigms of Business Education Lecturers in Ghanaian Public Universities
- 2018
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Ingår i: The Ghana Journal of Higher Education. - Accra : National Council for Tertiary Education. - 2343-6948. ; 4, s. 38-49
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Tidskriftsartikel (refereegranskat)abstract
- Public universities in Ghana are increasingly being urged annually by the National Council for Tertiary Education – a regulatory agency in Ghana – to publish their research outputs for national development. This paper examines research outputs from four public universities in Ghana that offer business programmes –Business, Management, and Accounting. The study sought to find out the number of publications made by lecturers in four universities from 1961 to 2017 and the types of method mostly used by business lecturers to conduct research. Scopus Electronic Database was used to extract business articles published in four universities from 1961 to 2017. A total of 7,195 publications from four selected universities (University of Ghana (UG), University of Cape Coast (UCC), University of Education, Winneba (UEW) and Kwame Nkrumah University of Science and Technology (KNUST)) were generated. Systematic literature review was used for the study. Business education lecturers from of Cape Coast had the highest number of articles (100) in the Scopus database. Conversely, University of Education, Winneba had the lowest number of articles (16). It was realized that most business lecturers (71%) in the four universities preferred Quantitative research methodology. The paper urges policy makers in Ghanaian public universities to put equal premium on quantitative, qualitative and case study driven research, as a way of generating novelty in research findings.
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| 10. |
- Iddris, Faisal, 1977-
(författare)
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Innovation Capability : A Systematic Review and Research Agenda
- 2016
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Ingår i: Interdisciplinary Journal of Information, Knowledge, and Management. - Santa Rosa, CA : Informing Science Institute. - 1555-1229 .- 1555-1237. ; 11, s. 235-260
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Forskningsöversikt (refereegranskat)abstract
- Purpose: Innovation capability is a growing and significant area of academic research. However, there is little attempt to provide a cumulative overview of this phenomenon. The purpose of this systematic review is to synthesize peer reviewed articles published in the area to develop a conceptual framework and to aid future research.Design/Methodology/Approach: The paper adopted a systematic review of literature on innovation capability. The final screening generated 51 articles from 30 journals from 2000-2015.Findings: The examination and synthesis of the theoretical and the empirical articles show that (1) the authors applied narrow range of conceptual and theoretical foundations; (2) innovation capability is being investigated mostly at the firm level for about 90% of the articles, and marginally about 5% at network (supply) chain level; (3) the authors define innovation capability in different ways and use diverse set of dimensions to measure innovation capability; (4) there is potential for future research across firms in innovation management disciplines.Practical implications: The review contributes to theory development in organizational capability literature in general. Managers wishing to innovate need to examine critically and integrate some of the innovation capability dimensions proposed in this paper.Originality: The review is unique in the sense that it provides conceptualisation of innovation capability framework.
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