| 1. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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ISO26000 and Beyond : Driving force for CSR and Quality Management towards co-creating value
- 2015
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Ingår i: Int. QMOD-ICQSS conference proceedings. - Seoul. - 9789176230862
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Konferensbidrag (refereegranskat)abstract
- Abstract Purpose – The aim of this paper is to provide a deeper understanding of ISO26000 towards reporting on corporate social responsibility and the drive to go beyond for values based governance thinking. The objective of this paper is to examine whether the process of organizational change in implementing the environmental and quality standards can act as a driving force for sustainable development (SD) and value creation and role of ISO26000 as “facilitator” for reporting it. Understanding how social responsibility as a business practice is institutionalized in organizations and the continuous improvement thinking of quality improvements is deemed essential in securing sustainable service business in which social and environmental perspectives and governance issues are embedded. Design/methodology/approach – The study adopts a qualitative research approach, using multiple case studies to undertake an analysis of the role of ISO26000 and the drive to go beyond for sustainable service business in different contexts of globally integrated retail business, manufacturing organization and public transit service. Three case studies, one each of global retail business (IKEA), manufacturing organization (Löfbergs) and regional public transit (SL/Nobina), are selected. Findings – The paper demonstrates that “Beyond ISO26000”, as driving force for CSR and Quality Management towards co-creating value, contributes to securing sustainable service business embedded on social and environmental perspectives and governance issues. It has been shown this based on “why and how” - by understanding how “facilitating and unpredictability” are shaping business models to secure sustainable service business. The study has also shown “shared responsibility” is essential for understanding that environment quality standards and reporting CSR are not merely systems of command and control, but are essential for resource integration to secure sustainable service business development. Research limitations/implications – The study provides useful insights into the need to go beyond successful adoption of ISO26000 as an active tool for SD and value creation. Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Originality/value – The paper makes an original contribution to the on-going discussions on quality and environment management standards and service research. In service research, the main theoretical challenges of understanding and integrating value co-creation and sustainable development as a transformative service research thinking. Keyword(s): ISO26000; corporate social responsibility; environmental and quality standards; facilitating; and shared responsibilityArticle Type: research paper
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| 2. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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Sustainable Public Transit Service Value Network for Building Living Cities in Emerging Economies : Multiple Case Studies from Public Transit Services
- 2016
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Ingår i: IRSSM-6. - Amsterdam : Elsevier. ; , s. 263-268
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Konferensbidrag (refereegranskat)abstract
- The main aim of this paper is to assess and analyse how sustainable public transit (SPT) services contribute to building living cities in emerging economies through value network and resource integration/value co-creation, which is embedded on societal and environmental perspectives. The main theoretical and empirical challenges are how to understand public transport as dynamic and transformative values based service eco-system for living city regions to develop and implement a feasible and proactive tool for changing the mind-set, which is embedded on societal and environmental perspectives. The objective is to look deeper on how these emergent and fast growing cities are put together STP for building cities for people by focusing on societal and environmental issues, which value network of SPT are integrated and value is co-created within the service system. The paper has an explorative nature. It is built around three concepts - (i) SPT and value network (ii), resilient living cities in emerging economies and (iii) Societal and environmental perspectives. The paper illustrates these concepts with four different cases from Cape Town - South Africa, Buenos Aires - Argentina; Singapore - Singapore, and Jakarta - Indonesia. The study has identified the challenges of transforming emergent and fast urbanized cities, and understanding the role of public transport services from the cities perspective in an international context by embedding social and environmental perspectives. The challenges of transforming today's cities have created many new opportunities for prosperity through new ways of living and working in urban areas. The paper makes a contribution to the study of public transit services by explicitly linking the adoption of SPT value network in emerging economies based on sustainability, and resource integration/value co-creation for building resilient living cities.
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| 3. |
- Sebhatu, Samuel Petros, 1972-, et al.
(författare)
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What is Governance? The Ethical Dilemma for Leaders and Managers : Multiple Case Studies of Corruption from China
- 2016
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Ingår i: IRSSM-6. - Amsterdam : Elsevier. ; , s. 467-474
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Konferensbidrag (refereegranskat)abstract
- The objective of the paper is to look deeper on how these emergent and fast growing factors affect the relationship between ethical dilemma and governance in a newly industrialised country from the corruption and bribery aspect. The paper is explorative in nature. It identifies the need for new governance thinking, based on stakeholder and stewardship theories and transparency as well as its impacts in reducing corruption. The empirical study involves multiple qualitative case studies of multinational corporations of transparency and governance in China (5 cases of multinational companies, and 1 corporate governance code). In this paper, we are not arguing on the role of governance as a control or reporting initiative for corruption, but its role to shun institutional weakness in reducing corruption and resource integration. The study will reveal the challenges of transforming the role of governance in fighting corruption. Strong governance system is a vital component of company efforts to reinforce the right incentives and practices and to address the corrupted practices that they confront and defy ethical dilemma. Governance takes account of all the interests that affect the viability, competence and moral character of an enterprise. Thus, the present results indicate, not only the positive relationship between governance and corruption, but also reveal the characteristics of dynamic governance thinking within a broader governance framework for developing values based service business. Future research in this area should focus on generalizing the present findings by studying the development and integration of governance and clearing the dilemma in other empirical settings and conceptualization, for instance developed economies. (C) 2016 The Authors. Published by Elsevier Ltd.
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| 4. |
- Chaoren, Lu, 1986-, et al.
(författare)
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The role of policy integration in influencing sustainable public transportation development : A case study of Changzhou BRT system in China
- 2014
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Konferensbidrag (refereegranskat)abstract
- Purpose: The main aim of this paper is to explore the organizational and institutional issues for innovation to co-create value by focusing on the influence of public policy and the implementation mechanism, which contributes to a more sustainable public transport system development. The objective is to explore sustainable public transit innovation and development in the Chinese context and answer the research questions: how sustainability public policy is influencing innovation and what is the role of service innovation in integrating local sustainable public transport development with or without conflict between central and local interests.Methodology/approach: The paper is of explorative nature. It presents different theoretical concepts - (i) Sustainability and sustainable public transit, (ii) Service innovation, and (iii) value creation/co-creation. The paper illustrates these concepts in an in-depth case study of Changzhou Bus Rapid Transit system in China. Critical case study method is employed in this paper to understand the role of policy for integrating sustainability and innovation. The decision-making process of the local transport authorities in Changzhou is assessed and analyzed against the theoretical framework, which explores the joint working practices in public policy sector and its influence in service innovation and sustainable public transit development. Findings: The study outlines the Chinese policy context in terms of responsibilities, powers and resources available to local transport authorizes, and articulates the tools of government that applied to affect a more sustainable public transit system with the goals of improving environment and meet stakeholder demands. Policies are important in the case of China. Policy integration in urban public transit development enhances the public transport services, drives service innovation and influences the environmental and social patterns. Research limitations/implications: The single case-study design of the present research does not enable empirical generalizations to be made. Future research in this area should focus on generalizing the present findings by studying the development and integration of sustainability policy in other empirical settings, could be of different BRT systems in China, and re-conceptualization.Contribution/value: The paper makes an original contribution to the study of sustainable and innovative urban public transit service by explicitly linking the integration of suitability policy and its effect to service innovation and value co-creation based on social and environmental perspectives. The study expands the scope of understanding complex problems and challenges of policy implementation, as well as the potential conflict with the local urban public transit development. It also is contributes to the ongoing discussion in the service research concerning the influence of sustainability towards service innovation and public policy implementation process.
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| 6. |
- Enquist, Bo, 1950-, et al.
(författare)
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Service innovation, sustainability and quality meeting city challenges in the age of accelerations
- 2018
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Ingår i: International Journal of Quality and Service Sciences. - Bingley, UK : Emerald Group Publishing Limited. - 1756-669X .- 1756-6703. ; 10:4, s. 431-446
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations in the context of cities. The research question is, how can service innovation, sustainability and quality interact in cities to meet the challenges of technology, globalization and climate change? Design/methodology/approach The study adopts a qualitative research approach and cases study research method in the context of cities. In this article, meeting the challenges in the age of accelerations is analyzed and interpreted in an abductive process in an interaction between empirical findings of three progressive cities Freiburg, Malmo and Gothenburg and the conceptual and theoretical frame for getting a new meaning. Findings The article demonstrates the need for a deeper conceptual understanding of the interdependence of service innovation, sustainability and quality in the age of accelerations. Service innovation and quality improvement cannot be handled as a standalone managerial activity because these processes are part of values-based learning and developing a loop for transformation, value co-creation and sustainability practice. Research limitations/implications Future research in this area should focus on generalizing the present findings to securing sustainable service business embedded on social and environmental perspectives and governance issues in other empirical settings and conceptualization. Societal implications The article looks into the idea of an ecosystem to achieve a balance between nature and people: Dynamic and complex ecosystems can be illustrated in different contexts to ensure a strong commitment to societal and environmental perspectives to create value and develop a sustainability practice. Originality/value The article makes an original contribution by using insights from service research, quality movement research and from studying actual sustainability practices in the real-life contexts of cities by developing a conceptual paper.
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| 7. |
- Enquist, Bo, 1950-, et al.
(författare)
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Sustainability in city ecosystems for societal practice in the light of the 2030 agenda
- 2020
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Ingår i: Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution. - : World Scientific. - 9789811230356 ; , s. 233-258
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- The term “sustainability” has become a commonly used and widely accepted term in both an ecological sense and a business sense. In this chapter, sustainability is seen as part of something bigger and can be seen as an ecosystem. The objective is to understand and assess how service and quality research can be used to meet transformative societal practice in city contexts to build city ecosystem frameworks. The main purpose is to develop and conceptualize in an explorative way a multilevel ecosystem for societal practice in the city context. The multilevel ecosystem for societal practice can be used for challenge-driven transformative change where sustainability, in the light of 2030 Agenda Sustainable Developmental Goals (SDGs), will get a more regenerative and societal meaning in interaction with transformation and innovation. The suggested multilevel ecosystem model addresses the interaction between the three levels (macro, meso, and micro) and the interdependence of the systemic, institutional, and processes. The model highlights that it is about a real transformative change process and not about SDG-washing. To reflect on the multilevel ecosystem for societal practice in city contexts in the light of 2030 Agenda SDGs, a case study of the ongoing process of Karlstad City’s transformation is developed. The suggested model will not make any transformative change without a proactive method to make a real mind shift or a paradigm shift. The chapter contributes the idea of building a lab platform for orchestrating innovation and transformation, to further develop ideas, create interaction and dialogues, and integrate and allocate resources to achieve a more radical change process and be aware that the devil is in the implementation process.
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| 8. |
- Enquist, Bo, 1950-, et al.
(författare)
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Values based Service Innovation for Sustainable Business 3.0
- 2016
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Ingår i: Service Frontiers 2016, June 2016, Bergen, Norway.
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Konferensbidrag (refereegranskat)abstract
- Purpose – This article is a conceptual and empirical study of how a Transformation based on transformative thorough Sustainability and Service Innovation for sustainable business practices can create a new meaning and make a real transformative change for transformation, value creation and sustainability. Sustainable business practices are labeled 3.0 in this article to illustrate a dynamic process in which social and environmental challenges are also used innovatively and proactively to address firm-centric needs as societal challenges. In this article, an actual global transformation agenda in practice is based on the 2030 Agenda for Sustainable Development, which is a plan of action for people, planet, prosperity and partnership. Design/methodology/approach – In this article, service research is used as an open source for transdisciplinary research to develop a noble research method for understanding transformation. This is based on transformation lab method in which values-based service, service innovation, a service perspective in business and management and sustainability/Corporate Social Responsibility (CSR) practices are in focus for meeting societal and environmental challenges for transformative change. The approach is inspired by Gummesson (2017), who provides a broader view of using cases by addressing interactive research to generate case theory in Business and Management with the deep insight that interactive research requires win/win reflection and dialogue. The methodological approach aims to create a new meaning in the dialectic between the theoretical framework and empirical context. Sustainable business practices in real contexts are shown by two enterprises: IKEA, the world leading furniture enterprise; and Löfbergs, a family-owned coffee roaster in Northern Europe that is also a global actor in the coffee & climate transformation. Findings – There is a new reality for business and society. The old business model to only focus on the economic value and address social and environmental issues as externalities is over. Sustainability service innovation has been introduced in which a broader transformative and sustainability thinking brings ethical, social and/ or environmental dimensions into service innovation research in which the balance between people and nature come into focus for transformative change. Innovation and sustainability are interacting for more sustainable and innovative solutions. Besides, its complexity to integrate the Transformation process for transformative change. It breaks old boundaries and guiding vison- or values-based change processes in real context to something new and different moving from a Firm-Centric to Societal Perspective. Sustainable business practices has received a new meaning related from only handling economic value to an open business model and a change of mindset in which sustainability is used as a driving force for transformation and innovation (address transformation, co-creation and sustainability/CSR practice). Study limitations/implications – This article has expanded the scope for a greater perspective in service research for a more interactive research and societal perspective in a global context in which ethical, social and environmental challenges can be approached by innovation and sustainability for transformation and prosperity growth within the planetary boundaries. The article is guided by a values-based vision/mission of shared values and shared meanings with the insight that economic growth cannot last forever. Keyword(s): values-based, transformation, value creation, sustainability, transformation, Transformative change, sustainability service innovation, sustainable business practices, eco-system, Article Type: conceptual research paper
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| 9. |
- Fazey, Ioan, et al.
(författare)
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Transforming knowledge systems for life on Earth : Visions of future systems and how to get there
- 2020
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Ingår i: Energy Research & Social Science. - : Elsevier. - 2214-6296 .- 2214-6326. ; 70
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Tidskriftsartikel (refereegranskat)abstract
- Formalised knowledge systems, including universities and research institutes, are important for contemporary societies. They are, however, also arguably failing humanity when their impact is measured against the level of progress being made in stimulating the societal changes needed to address challenges like climate change. In this research we used a novel futures-oriented and participatory approach that asked what future envisioned knowledge systems might need to look like and how we might get there. Findings suggest that envisioned future systems will need to be much more collaborative, open, diverse, egalitarian, and able to work with values and systemic issues. They will also need to go beyond producing knowledge about our world to generating wisdom about how to act within it. To get to envisioned systems we will need to rapidly scale methodological innovations, connect innovators, and creatively accelerate learning about working with intractable challenges. We will also need to create new funding schemes, a global knowledge commons, and challenge deeply held assumptions. To genuinely be a creative force in supporting longevity of human and non-human life on our planet, the shift in knowledge systems will probably need to be at the scale of the enlightenment and speed of the scientific and technological revolution accompanying the second World War. This will require bold and strategic action from governments, scientists, civic society and sustained transformational intent.
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| 10. |
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