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- Lagrosen, Stefan, 1960-, et al.
(författare)
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Exploring service quality in the health and fitness industry
- 2007
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Ingår i: Managing Service Quality. - : Emerald Group Publishing Limited. - 0960-4529 .- 1758-8030. ; 17:1, s. 41-53
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of the paper is to discover quality dimensions for the health‐and‐fitness industry and to examine the salient aspects of the quality‐management practices of organisations in this industry.Design/methodology/approach – The research in this paper uses a grounded‐theory approach to a multiple case study of 15 companies in the Swedish health‐and‐fitness industry. Qualitative methods in the form of in‐depth interviews and observation are utilised for data collection.Findings – The paper finds that a framework for fitness quality management is developed and presented. The quality dimensions are found to be “pleasure”, “mental change”, and “physical change”. The main enablers are defined as “relational competence” and “technical competence”. Other indirect enablers are also identified and described.Research limitations/implications – The paper shows that because the framework is based on qualitative data collection, the relationships are not quantified. This could be an objective of further research.Practical implications – The framework presented in this paper is useful for managers of fitness companies when designing and managing their activities.Originality/value – The paper presents a novel framework of the salient features of quality in fitness services – an industry that has received little scholarly attention in the past. This research also contributes to the general understanding of service quality, and demonstrates the usefulness of inductive qualitative methodology in this regard.
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| 5. |
- Lagrosen, Yvonne, 1966-, et al.
(författare)
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Organizational learning in consciousness-based education schools : a multiple-case study
- 2020
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Ingår i: International Journal of Educational Management. - : Emerald Group Publishing Limited. - 0951-354X .- 1758-6518. ; 34:5, s. 849-867
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Tidskriftsartikel (refereegranskat)abstract
- Purpose An innovative technology called consciousness-based education (CBE) is being introduced in schools worldwide. The approach includes both an experiential and an intellectual component. However, research studies exploring learning in CBE are rare. The purpose of the paper is to explore how organizational learning takes place in schools, which adopt CBE in addition to their ordinary curriculum. Moreover, the ambition of the approach regarding quality is examined. Methodology/approach A multiple-case study has been carried out. Four schools using CBE have been studied: a private school in Fairfield, Iowa, USA; a governmentally funded free school in Skelmersdale, United Kingdom; an independent school in Melbourne, Australia, and a primary school in Lelystad, the Netherlands. In total, 26 in-depth interviews have been performed, mainly with teachers and students but also with principals and experts in the CBE pedagogy. In addition, three focus-group interviews with primary school pupils were conducted and observation during classes was included. The data were analyzed by the constant comparative technique from the grounded theory approach. Findings Categories characterizing organizational learning in the CBE schools have been identified. These findings are related to theories of the learning organization, resulting in a framework depicting different components of learning. Research limitation/implication - The study provides a framework illustrating organizational learning in schools that utilize CBE which affords an overview of the technology and can serve as a vantage point for further research. Since this is a qualitative case study, the effectiveness of the CBE approach and its impact on learning outcomes were not assessed, and the possibilities to generalize the findings are limited. Originality/value CBE has not previously been studied from an organizational learning perspective.
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| 7. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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The effects of workplace learning on employee health
- 2018
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Ingår i: Proceedings of the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM. - : Academic Conferences and Publishing International Limited. - 9781912764099 ; , s. 143-150
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper is to examine associations between workplace learning and the health of the employees. In addition, connections to flow, sense of coherence, sexual harassment and workplace bullying are investigated. A questionnaire was constructed including previously tested constructs of workplace learning, workplace health and flow as well as new constructs concerning Sense of Coherence, sexual harassment and workplace bullying. The survey was delivered to a sample of Swedish secondary school teachers. 311 questionnaires were returned. They were analysed with correlation analyses and cluster analysis. The findings indicate significant associations between workplace learning and workplace health as well as Sense of Coherence, flow and workplace bullying. However, there was no significant correlation between sexual harassment and any of the other factors except workplace health. On the other hand, workplace health was found to be significantly related to flow and sense of coherence. The research implications of the findings are that workplace learning can be a means of improving the health of the employees as well as decreasing the risk of workplace bullying. Moreover, workplace learning may contribute to flow which in turn is also connected to workplace health. The findings are related to a theoretical framework with contributions from workplace learning, positive psychology and workplace health promotion. The implications for practitioners are that there is an additional reason to focus on workplace learning in organisations, namely the prospect of a healthier workplace. No previous research has addressed the associations between workplace learning, flow, bullying and health and in general, research into connections between learning and health at workplaces is very limited. Thus, the study has certain originality.
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| 8. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Workplace stress and health - the connection to quality management
- 2022
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Ingår i: Total Quality Management and Business Excellence. - : Taylor & Francis. - 1478-3363 .- 1478-3371. ; 33:1-2, s. 113-126
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Tidskriftsartikel (refereegranskat)abstract
- Stress and bullying create severe pressure on workplace health. Although the connection between quality management and health is beginning to be well established, the association to workplace stress and workplace bullying has not been previously studied. The purpose of the paper is to examine associations between quality management values, workplace health and workplace stress. A questionnaire based on theory and previous research was constructed and delivered to a sample of Swedish secondary school teachers. The questionnaire included previously developed constructs of quality management values and workplace health. In addition, constructs measuring stress, demand, control and bullying were included. Correlation analyses and cluster analysis were carried out. The findings confirm the connection between quality management and workplace health that previous research has identified. In addition, the results indicate that quality management can increase the level of control that the employees have over their work situation, thereby alleviating some of the effects of workplace stress. Furthermore, the results show an association between quality management and workplace bullying. Moreover, control but not demand was found to be related to workplace health. Four clusters of employees with different quality management, stress and health profiles were identified.
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| 9. |
- Lagrosen, Yvonne, 1966-, et al.
(författare)
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Gender, quality and health - a study of Swedish secondary school teachers
- 2020
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Ingår i: International Journal of Workplace Health Management. - : Emerald Group Publishing Limited. - 1753-8351 .- 1753-836X. ; 13:2, s. 225-238
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Tidskriftsartikel (refereegranskat)abstract
- Purpose The purpose of this paper is to examine gender differences regarding the experience of workplace health and quality management. In this context, we include some factors of work environment that have previously been shown to be related to health such as workplace learning, stress, flow and sense of coherence. Design/methodology/approach A questionnaire based on previous research was constructed. It was delivered to a population of Swedish upper secondary school teachers. Three hundred eleven responses were returned. They were analysed for gender differences with t-tests and chi-square tests. Findings The results show that women's experience of their health is worse than men's despite having a generally better experience of the quality management values, workplace learning and flow. Moreover, women experience more stress, and they are more often subjected to sexual harassment while men more frequently had been exposed to physical violence. Research limitations/implications - The study has implications for research in that it indicates that although women have better experiences of many of the factors that previous research has shown to be related to workplace health, their health is actually worse. A limitation is that the response rate was low. Practical implications - The findings should be useful for managers attempting to improve the workplace health of their staff. The finding that women report less health than men even though experiencing quality management values more, means that women's health need a particular focus in secondary schools. Originality/value The connection between health and quality management has not been previously studied from a gender perspective.
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| 10. |
- Lagrosen, Yvonne, 1966-, et al.
(författare)
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Workplace health in wellness - a study of Swedish spa-hotels
- 2019
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Ingår i: International Journal of Quality and Service Sciences. - : Emerald Group Publishing Limited. - 1756-669X .- 1756-6703. ; 11:3, s. 395-408
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Tidskriftsartikel (refereegranskat)abstract
- Purpose In previous research, quality management practices have been found to be related to better health for employees. Dimensions of health-promoting quality leadership have been defined. The purpose of this study was to identify dimensions of workplace health in the wellness industry and relate them to the dimensions of health-promoting quality leadership. Design/methodology/approach An empirical study involving seven leading spa-hotels in Sweden has been carried out. The first part of the study consisted of quality cafes carried out at each of the hotels. The quality cafe is a novel method, which has the World Cafe-method as its basis, combined with quality management techniques. Based on the findings from the quality cafes, an employee survey was developed. Findings The findings from the study include a definition of five major health dimensions for the employees, namely, happiness, kinship, respect, physical health conditions and control. The dimensions were found to be statistically consistent and correlated with the self-reported health of the respondents. Originality/value Workplace health in the wellness sector, which is growing worldwide, is very scarcely researched.
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