| 1. |
- Hellberg, Ann-Sofie, 1977-, et al.
(författare)
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Health care integration in practice : an institutionalized dilemma
- 2011
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Ingår i: Electronic government and the information systems perspective. - Berlin : Springer Berlin/Heidelberg. ; , s. 1-14
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Konferensbidrag (refereegranskat)abstract
- Integration in health care is a normative goal, but the legal regulation of government operations across sectors is complex. Many values must be safeguarded and they are therefore legally protected. Interoperability can, however, create value conflicts and there is little empirical research into the constructive attempts to resolve such deep-rooted conflicts. This paper addresses this gap by an in-depth study of how values are institutionalized in laws and government organizations. Data was collected by means of participant observation and narrative interviews. The study showed that value conflicts constitute barriers to integration that were difficult to resolve. One major problem was that the necessary discussion about how the conflicts should be handled could not be held because there was no such arena. Different authorities were governed by different values that were deeply institutionalized; while services were to be integrated, the legal regulating bodies were not.
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| 2. |
- Grönlund, Åke, 1954-
(författare)
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Connecting eGovernment to real government : the failure of the UN eParticipation index
- 2011
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Ingår i: Electronic government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642228773 ; , s. 26-37
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Konferensbidrag (refereegranskat)abstract
- eGovernment rankings are increasingly important as they guide countries’ focus of their efforts. Hence indexes must not just measure features of web sites but also accurately indicate underlying government processes. eGovernment rankings are in a process of maturation in that direction, moving from purely measuring web sites to assessing use and government qualities. One such measurement is the UN eParticipation index, intended to measure how well governments connect to their citizens. This paper analyzes the quality of the index by validating it against other indexes of government-citizen relations qualities, democracy, internet filtering, and transparency. Results: The relation between the index and democracy and participation is non-existent. Countries which are authoritarian or obstruct citizen internet use by filtering can score high on eParticipation by window-dressing their webs. We suggest that the eParticipation index includes an element of reality check and propose ways to do that.
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| 3. |
- Grönlund, Åke, 1954-, et al.
(författare)
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The effect of eGovernment on corruption : measuring robustness of indexes
- 2011
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Ingår i: Electronic government and the information systems perspective. - Berlin/Heidelberg : Springer Berlin/Heidelberg. - 9783642229602 ; , s. 235-248
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Konferensbidrag (refereegranskat)abstract
- One eGovernment proposal is that increased transparency and formalization of processes will reduce corruption. Andersen [4]) and Shim & Eom [6] found such positive effects, but findings are not comparable as different indexes were used and index quality was not tested. To fill this gap this paper uses statistical methods to investigate if the positive effect of eGovernment is robust across different indexes. We find that while corruption is very consistently measured by the CCI and CPI indexes, eGovernment indexes vary widely as predictors. The Economist and ITU indexes are the best predictors. The UN index scores fairly good but none of the other tested indexes can serve as indicator. Findings indicate that including social and institutional analysis improves an index hugely while measuring web sites is pointless. This suggests that indexes would score similarly different also on other eGovernment effects, and that the choice of eGovernment index is very important.
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| 4. |
- Bakunzibake, Pierre, 1977-, et al.
(författare)
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Organisational Challenges in the Implementation of ‘one-stop’ e-Government in Rwanda
- 2019
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Ingår i: Electronic Journal of e-Government. - : Academic Conferences Limited. - 1479-439X. ; 17:1, s. 1-19
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Tidskriftsartikel (refereegranskat)abstract
- One-stop e-government holds potential benefits in all contexts and especially in the context of developing countries and in the Least Developed Countries (LDCs). Implementation of one-stop e-government can be challenging as it normally requires addressing a number of organisational issues including those related to the integration of the individual government information systems of different departments which traditionally function as silos; tackling organisational issues can be difficult due to the nature of the public sector. However, the contemporary literature paints a picture of scarce research on the organisational issues that impede the implementation of one-stop e-government initiatives in LDCs. This paper explores the organisational issues underlying the implementation of ‘one-stop’ e-government initiatives in Rwanda, an LDC. The study explores the status of these elements as of and up to March 2017. The qualitative case study methodology used for this study involved data collection by means of documents and interviews with key managers from central government organisations, from a private company, and from local government service clerks. Template analysis was used as a method for data analysis. Even though the number of online services for citizens, businesses, and other agencies is growing rapidly and easy payment of service fees is available, a number of organisational issues were identified. These include the lack of a clear plan of ‘to-be’ service processes and a corresponding change management strategy. Service re-design was taking place very much ad hoc. There were also unclear systematic organisational learning mechanisms and unclear operational goals in the local government. Addressing these issues would contribute towards improving the implementation of one-stop e-government and its corresponding services in such a context. The paper contributes to research by providing insights into organisational issues in a country currently in an early stage of e-government development. For Rwandan e-government professionals, the paper suggests a way forward. It also helps decision makers in Rwanda and similar countries undertaking one-stop initiatives to understand the problem context of actions taken towards IT-driven institutional reform.
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| 5. |
- Gerdin, Marcus, 1995-, et al.
(författare)
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What Goes Around Comes Around : Effects of Unclear Questionnaire Items in Information Security Research
- 2023
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Ingår i: Human Aspects of Information Security and Assurance. - : Springer. - 9783031385292 - 9783031385322 - 9783031385308 ; , s. 470-481
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Konferensbidrag (refereegranskat)abstract
- The credibility of research on information system security is challenged by inconsistent results and there is an ongoing discussion about research methodology and its effect on results within the employee non-/compliance to information security policies literature. We add to this discussion by investigating discrepancies between what we cl/aim to measure (theoretical properties of variables) and what we actually measure (respondents’ interpretations of our operationalized variables). The study asks: (1) How well do respondents’ interpretations of variables correspond to their theoretical definitions? (2) What are the characteristics and causes of any discrepancies between variable definitions and respondent interpretations? We report a pilot study including interviews with seven respondents to understand their interpretations of the variable Perceived severity from the Protection Motivation Theory (PMT).We found that respondents’ interpretations differ substantially from the theoretical definitions which introduces error in measurement. There were not only individual differences in interpretations but also, and more importantly, systematic ones; When questions are not well specified, or do not cover respondents’ practice, respondents make interpretations based on their practice. Our results indicate three types of ambiguities, namely (i) Vagueness in part/s of the measurement item causing inconsistencies in interpretation between respondents, (ii) Envision/Interpret ‘new’ properties not related to the theory, (iii) ‘Misses the mark’ measurements whereby respondents misinterpret the fundamentals of the item. The qualitative method used proved conducive to understanding respondents’ thinking, which is a key to improving research instruments.
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| 6. |
- Mutimukwe, Chantal, 1979-, et al.
(författare)
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Trusting and Adopting E-Government Services in Developing Countries? : Privacy Concerns and Practices in Rwanda
- 2017
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Konferensbidrag (refereegranskat)abstract
- E-government is a strong focus in many developing countries. While services can technically benefit from solutions developed elsewhere, organizational development and user trust and acceptance are always local. In Least Developed Countries (LDCs) such issues become more dramatic as services are transformed quickly from traditional manual procedures to digitized ones copying models from developed countries. One of the most critical trust issues is privacy protection; e-government services must be developed in balance with citizens’ privacy views.To understand how to design trusted services in an LDC this study investigates information privacy concerns, perceptions of privacy practices, trust beliefs and behavior intentions towards using e-government services in Rwanda. The study was conducted by means of a survey (n = 540).A majority of the respondents had a considerable level of trust, and a positive view of the effectiveness of service providers’ privacy practices. Most respondents expressed positive intentions towards using e-government services. Still, a majority of the respondents expressed considerable privacy concerns. Men were more concerned than women and reported a higher reluctance to use e-government service. As this study is one of the few studies of privacy, trust and adoption of e-government in LDC, it contributes to broadening the context in which such issues have been researched.
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| 7. |
- Agélii Genlott, Annika, 1968-, et al.
(författare)
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Closing the gaps : Improving literacy and mathematics by ict-enhanced collaboration
- 2016
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Ingår i: Computers and education. - : Elsevier. - 0360-1315 .- 1873-782X. ; 99, s. 68-80
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Tidskriftsartikel (refereegranskat)abstract
- Literacy and mathematics are necessary skills that for different reasons unfortunately not everybody acquires sufficiently. In OECD countries there is also a gender gap; boys lag behind girls in literacy but often outperform girls in mathematics (OECD, 2012). ICT (Information and communication technologies) may contribute useful tools to address both these problems but in order to effectively create better educational conditions there is yet a need to develop effective methods that combine ICT with key factors for learning. This research contributes to this by measuring effects of the “Write to Learn” (WTL) method. WTL lets children from 1st grade use several ICT tools to write texts and subsequently discuss and refine them together with classmates and teachers using digital real-time formative feedback and assessment. The central learning factor addressed, in mathematics as well as in literacy, is the written communication allowing the learners to interact with peers and teachers. WTL draws on methods from socio-cultural theory, including continuous social interaction and written real-time formative feedback among peers, using shared electronic forums for collaboration, thereby providing social meaning and increased learning of literacy and mathematics, among both boys and girls.The study uses quantitative methods and two control groups, one using traditional method (no ICT) and one using technology individually (without integrated social interaction and formative feedback), to compare results from 502 students in grade 3 national tests in mathematics and literacy. WTL yields by far best results; higher average score both in literacy and mathematics, smaller gender gap, and significantly better results for the under-achievers. The ITU method performs worst, which shows that ICT use must be well integrated into the pedagogy to be useful.
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| 8. |
- Agélii Genlott, Annika, 1968-
(författare)
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Designing for Transformational Change in School : Digitalizing the Digitized
- 2020
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Digital technologies have gained a prominent role in education and schools, but research concerning how digital technologies can create better conditions for improved teaching and enhanced learning for students is scarce and inconclusive. Successful use of digital technologies requires a complex combination of interacting factors, including integrating technology and pedagogy as well as organizing and leading a structured transformation process. The capability of school organizations to lead and support the digitalization process is an under-researched field compared to the well-established focus on individual stakeholders.This thesis examines how experimentation and innovation processes in school can be designed and pursued to support and enhance digitalization across an entire school organization by using a Design Science Research (DSR) approach to answer the question: How can a school organization at municipal level lead digital transformation through the digitalization of teaching and learning processes in an organized, professional, and, as far as possible, scientifically based way?The findings show that the design and use of the Information System Artifact model (ISA) together with a DSR development method can support both improved teaching and enhanced learning within and across a school organization. Effective use of digital technologies to improve teaching and learning across the school organization requires fundamental changes of ordinary practices and engagement as well as commitment from school authorities and school leaders.This thesis contributes with empirically and theoretically based insights from leading (digital) transformational change in school through the iterative design of IS artifacts used as a driver and quality control for the shift from digitization towards digitalization aiming at improved teaching and enhanced learning.
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| 9. |
- Agélii Genlott, Annika, 1968-, et al.
(författare)
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Disseminating digital innovation in school : leading second-order educational change
- 2019
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Ingår i: Education and Information Technologies. - : Springer. - 1360-2357 .- 1573-7608. ; 24:5, s. 3021-3039
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Tidskriftsartikel (refereegranskat)abstract
- Using digital technology effectively in schools requires profound changes in traditional teaching and learning activities. Pedagogical innovations often start small-scale and developing good ideas into shared practice across schools is challenging in many ways, especially if the innovation requires second-order change, i.e. challenges to fundamental beliefs about teaching and learning. This study investigates how a validated pedagogical method requiring integrated Information and Communication Technology (ICT) use and second-order change can be disseminated and sustained over time. We surveyed 92 primary school teachers who at different times over a 5-year period participated in a training course designed to implement an innovative technology-supported teaching method, Write To Learn, across an entire city. We found that organized teacher development programs can drive second-order change, but this requires considerable, active, and sustained effort from leaders at both school and district level. Additional factors include immediate and extended social systems and handling diversity among teachers. The results are useful for both practitioners and researchers since they contribute to a deeper understanding of the opportunities and challenges involved in disseminating effective ICT-based methods that requires profound changes of thinking about teaching and learning to guide the transformation of teaching practice.
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| 10. |
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