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Sökning: hsv:(SAMHÄLLSVETENSKAP) > Engelska > Edvardsson Bo

  • Resultat 1-10 av 453
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1.
  • Caridà, Angela, et al. (författare)
  • Conceptualizing resource integration as an embedded process : Matching, resourcing and valuing
  • 2019
  • Ingår i: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X. ; 19:1, s. 65-84
  • Tidskriftsartikel (refereegranskat)abstract
    • The strong linkage between the creation of value and the actors’ resource-integrating efforts forces academics and practitioners to understand how value stems from resource integration (RI). This article analyses RI as an embedded process within the wider process of interactive value formation. The study is conceptual in nature and adopts a qualitative research approach and an empirical contextualization strategy. It provides a granular perspective on RI and proposes a framework that depicts RI as a process that shapes and results from a complex service context through a sequence of three phases: matching, resourcing and valuing. The article, particularly the suggested new framework, contributes to the extant literature on RI in service research; it reconceptualizes RI as process per se that is embedded in actors’ value co-creation efforts and offers the opportunity to reflect on this process as a fundamental enabler in value-creating service ecosystems.
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  • Findsrud, Rolf Gunnar, et al. (författare)
  • Motivation : The missing driver for theorizing about resource integration
  • 2018
  • Ingår i: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X. ; 18:4, s. 493-519
  • Tidskriftsartikel (refereegranskat)abstract
    • Resource integration is vital to value co-creation. However, most research focuses on competencies as enablers of resource integration and the social aspects that guide them. Based on a literature review of resource integration and motivation theories, this article proposes including motivation as a driver of resource integration and integrating concepts from motivation theories into the resource integration process. This approach extends the understanding and conceptualization of actors’ resource integration processes, such that motivation determines the direction, intensity, and persistence of effort. When they engage in behavioral and cognitive activities, actors interact with resources, which informs the actors and influences their competences and motivation. Accordingly, motivation is central for a clear understanding of the psychological mechanisms of resource integration processes, as motivation expands the explanatory power of sociological factors by including intensity and persistence.
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  • Vegelius, Jan, et al. (författare)
  • Polari, a Fortran IV program for measures of attitudinal polarization
  • 1976
  • Ingår i: Educational and Psychological Measurement. - : SAGE Publications. - 0013-1644 .- 1552-3888. ; 36:3, s. 717-719
  • Tidskriftsartikel (refereegranskat)abstract
    • The two major purposes of this paper were: (1) to describe the theoretical background underlying the mathematical development of different measures of the degree of attitudinal polarization applicable to bipolar questions and (2) to outline a small FORTRAN IV program POLARI that provides a rapid means for calculation of four of these measures. 
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5.
  • Walter, Ute, et al. (författare)
  • The physical environment as a driver of customers' service experiences at restaurants
  • 2012
  • Ingår i: International Journal of Quality and Service Sciences. - : Emerald. - 1756-669X .- 1756-6703. ; 4:2, s. 104-119
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose – The purpose of this study is to analyze and describe the drivers in the physical environment that help to form customers' service experiences at restaurants, as described by customers in their own words.Design/methodology/approach – A critical incident study was conducted through 122 interviews resulting in a total of 195 favourable and unfavourable customer service experiences in restaurants. Data were analysed inductively in accordance with the principles of constant comparison and the results were interpreted by regarding customers as creators of their own meaning.Findings – The physical environment has both a functional and a social dimension and it is an important driver of customer service experiences in restaurants. Customers interact with these drivers individually and create their own meanings and value expressed as feelings, thoughts, imagination and behaviour.Research limitations/implications – The results develop the tenets of service-dominant logic by offering some insight into customers' own logic in value creation and the design of the physical restaurant environment.Practical implications – Customers actively construct their own individual meanings from the physical environment, throughout the whole service process, indicating that the customer service experience is not controlled solely by restaurant management. As some drivers are only experienced in their absence or when they are noticeably disturbing or pleasing, it is important for managers to understand these dimensions in order to treat them appropriately. Both favourable and unfavourable service experiences need to be considered.Originality/value – The physical environment can be described as a dynamic driver which includes a social dimension and customers are regarded as active creators of their own experience.
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Edvardsson, Bo (269)Ta bort avgränsningen
Edvardsson, Bo, 1952 ... (142)
Gustafsson, Anders (51)
Tronvoll, Bård, 1964 ... (41)
Roos, Inger (31)
Edvardsson, Bo, 1944 ... (30)
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Enquist, Bo (20)
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