1.
2.
Ståhlbröst, Anna, et al.
(författare)
Social media for user innovation in Living Labs : a framework to support user recruitment and commitment
2013
Ingår i: Proceedings of the XXIV ISPIM conference. - Lappeenranta : Lappeenranta University of Technology Press. - 9789522654212
Konferensbidrag (refereegranskat) abstract
Social media are becoming an increasingly relevant channel for user involvement. However, their uptake in Living Labs environments, as a means to engage users in innovation processes, is still limited. The aim of this paper is to explore challenges and opportunities related to the usage of social media for user involvement in co-creative processes, The findings presented emerge both from the available literature and case studies, and emphasise four different dimensions influencing user engagement: facilitator, community, platform and innovation process. Based on these dimensions, the authors propose a basic framework, intended as the point of departure for taking the next step toward the construction and verification of theoretical constructs that can help inform and guide future innovation projects.
3.
Zimmerman, Ewa, et al.
(författare)
Emergent functions in Intranet information management
2003
Ingår i: Knowledge Management in Electronic Government. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783540401452 - 9783540448365 ; , s. 186-191
Konferensbidrag (refereegranskat) abstract
Organizations and municipalities implements advanced information technology, intranets, in order to enhance information management within the organization.. This technology is implemented with great reliance on the technology aspect. New functions emerge as a consequence of technology, functions not planned for. This paper puts focus one such function, the key persons responsible for publishing on intranets. A descriptive study shows that these persons do exist and describes some problems they appreciate.
4.
Ihlström Eriksson, Carina, 1960-, et al.
(författare)
Designing Ubiquitous Media Services : Exploring the Two-Sided Market of Newspapers
2016
Ingår i: Journal of Theoretical and Applied Electronic Commerce Research. - Curico : University of Talca, Faculty of Engineering. - 0718-1876. ; 11:3, s. 1-19
Tidskriftsartikel (refereegranskat) abstract
The two-sided market of newspapers with its two customer groups, readers and advertisers, is changing due to digitalization. This former stable and profitable market has lately suffered from both decreasing subscription and advertiser revenue. In this paper we use the term ubiquitous media environments to represent the vision of future media environments enabling device independent mass-scale distribution of ubiquitous media services in integrated infrastructures. We build upon a two-year action research project where researchers worked together with the Swedish newspaper industry to envision future ubiquitous media services and explore the following research question: how can ubiquitous media services be designed to leverage and balance value in a two-sided market? Five examples of ubiquitous media services were developed in collaboration and thereafter evaluated. These services were then illustrated in movie clips to trigger discussions on how ubiquitous media services can be designed. Drawing on the value aspects of ubiquitous media services from an advertiser and reader point-of-view and the platform owner role of the newspapers in a future ubiquitous media environments, we describe and discuss how ubiquitous media services can be designed to leverage value for advertisers and readers, and how newspaper organizations can strategize ubiquitous media environments. © 2016 Universidad de Talca - Chile
5.
Bergquist, Magnus, 1960, et al.
(författare)
Genres in Action: Negotiating Genres in Practice
1999
Ingår i: Proceedings of the Thirty-second Annual Hawaii International Conference on System Sciences (HICSS). - Los Alamitos, Calif. : IEEE Computer Society. - 0769500013 ; 5
Konferensbidrag (refereegranskat) abstract
In this paper we present the initial findings of a genre based case study at a large Swedish company, with a record of early use of internal email (1982). The design of the particular email system was closely mapped to the organizational hierarchy. One of our informants kept one week of incoming email messages. We then asked questions about each message and how it related to the work of the informant, and to the organization. Based on the messages and the interviews we clustered the messages in different genres. Most literature of genres of organizational communication has focused on the genres themselves, e.g. email messages constituting different instances of genres. We found however that many messages, rather than being instances of genres, were part of informal conversations. In these conversations, however, it was common to discuss and negotiate which genres where appropriate to use in different situations.
6.
Viktorelius, Martin, et al.
(författare)
Automation and the imbrication of human and material agency : A sociomaterial perspective
2021
Ingår i: International journal of human-computer studies. - London : Elsevier. - 1071-5819 .- 1095-9300. ; 145, s. 1-11
Tidskriftsartikel (refereegranskat) abstract
Automation is projected to transform many industries and work domains and enable both increased levels of safety and efficiency by reallocating many of the functions traditionally performed by operators. However, research on the relation between automation and work practice is lagging and needs to be further explored in order to ground the debate and design of automated work on a sound empirical basis reflecting work in actual organizational settings. In particular, research is needed that offers rich naturalistic representations of human automation interaction that accounts for the mutual shaping of human and material agency over time. The ethnographic workplace study reported in this paper draws on the sociomaterial practice perspective and on the theory of imbrication to analyze a case in which an automatic speed regulation system was installed onboard five large passenger ferries in order to improve the energy efficiency of the execution of voyages. The results show how the adoption, appropriation and use of automated technologies is inextricable from the local patterns of social interaction and collaboration. The study contributes with a deeper understanding of the relation and entanglement of the social and technological elements in human automation interaction.
7.
Bergquist, Magnus, 1960-, et al.
(författare)
From e-government to e-governance : social media and public authorities legitimacy work
2017
Ingår i: Proceedings of the 25th European Conference on Information Systems (ECIS). - 9789892076553 ; , s. 858-872
Konferensbidrag (refereegranskat) abstract
Social media increasingly condition how public authorities build legitimacy when engaging with citizens. In this paper we report on a study of the increasing use of and exposure to social media and social networking platforms in two Swedish public authorities, the Social Insurance Agency (SIA) and the police force. Although formally grounded on the same civic principles, the two authorities have significantly different approaches to social media as a way to generate internal and external legitimacy. SIA has mainly implemented an e-government approach to rationalize services to become more efficient and customer oriented, by using social media as one of several media channels. The police force, however, adopted an e-governance approach to build legitimacy through interaction and reflexive discussion between government and citizens as a way to create transparency and nuance citizens’ attitude towards the police force. Building on a two-dimensional public government/governance framework, we reflect on how the two studied authorities’ social media practices shape and are shaped by different governing practices in their legitimacy work.
8.
Deraz, Hossam, 1971-, et al.
(författare)
Factors Predicting Consumers' Assessment of Advertisments on Social Networking Sites
2015
Ingår i: International Journal of Digital Information and Wireless Communications (IJDIWC). - Hong Kong : The Society of Digital Information and Wireless Communications. - 2225-658X. ; 5:2, s. 111-123
Tidskriftsartikel (refereegranskat) abstract
Marketers act on social networking sites (SNSs) in order to be more efficient in merchandising their products and/or services. Even so, the scope of the published studies regarding the assessment of advertisements on social networking sites (SNAs) is limited. Consequently, the present study aimed to consider credibility and interactivity, in addition to information, entertainment and irritation values, as main factors for consumers’ assessment of SNAs, as perceived by SNSs’ users.An analysis of empirical data helped to identify four main factors for assessing SNAs. These were: information value, entertainment value, credibility value and interactivity value. Irritation value was the only factor that had no significant effect on the assessment of SNAs. Furthermore, based on the beta coefficients, the information and entertainment values of SNAs, in conjunction with credibility and interactivity values, had different outcomes from previous studies. Consequently, the interactivity value was the strongest among the four predictors for assessing SNAs.
9.
Lashgari, Maryam, et al.
(författare)
Adoption strategies of social media in B2B firms : a multiple case study approach
2018
Ingår i: Journal of business & industrial marketing. - Bingley : Emerald Group Publishing Limited. - 0885-8624 .- 2052-1189. ; 33:5, s. 730-743
Tidskriftsartikel (refereegranskat) abstract
Purpose: The purpose of this study is to clarify business-to-business (B2B) firms’ strategies of social media marketing communication. The study aims to explore the factors contributing to the formation and adoption of integration strategies and identify who the B2B firms target. Design/methodology/approach: A multiple case study approach is used to compare four multinational corporations and their practices. Face-to-face interviews with key managers, and extensive readings and observations of the firms’ websites and social media platforms have been conducted. Findings: The study results in a model, illustrating different processes of selection, adoption and integration involved in the development of social media communication strategy for B2B firms. Major factors involved in determining the platform type, and strategies used within different phases and processes are identified. Research limitations/implications: As the chosen methodology may limit generalizability, further research is encouraged to test the model within a B2B context especially within small and medium enterprises as only large multinational corporations were investigated in this study. Practical implications: The paper provides insight into how B2B marketers can align social media with their firms’ goals through the strategic selection of platforms to reach the targeted audience and communicate their message. Originality/value: The study uncovers the benefits gained by B2B firms’ through interaction with individuals on social media. This is a significant contribution as the value of such interaction was previously undefined and acted as a barrier for adopting social media in some B2B firms. © 2018, Emerald Publishing Limited.
10.
Raats, Kaspar, 1981-
(författare)
Towards trustworthy intelligent vehicle technology development
2023
Doktorsavhandling (övrigt vetenskapligt/konstnärligt) abstract
This thesis addresses the unresolved issues of responsibility and accountability in autonomous vehicle (AV) development, advocating for human-centred approaches to enhance trustworthiness. While AVs hold the potential for improved safety, mobility, and environmental impact, poorly designed algorithms pose risks, leading to public distrust. Trust research focuses on technology-related aspects but overlooks trust within broader social and cultural contexts. Efforts are underway to understand algorithm design practices, acknowledging their potential unintended consequences. For example, Baumer (2017) advocates human-centred algorithm design (HCAD) to align with user perspectives and reduce risks. HCAD incorporates theoretical, participatory, and speculative approaches, emphasising user and stakeholder engagement. This aligns with broader calls for prioritising societal considerations in technology development (Stilgoe, 2013). The research in this thesis responds to these calls by integrating theories on trust and trustworthiness, autonomous vehicle development, and human-centred approaches in empirical investigations guided by the following research question: “How can human-centred approaches support the development of trustworthy intelligent vehicle technology?” This thesis approaches the question through design ethnography to ground the explorations in people’s real-life routines, practices and anticipations and demonstrate how design ethnographic techniques can infuse AV development with human-centred understandings of people’s trust in AVs. The studies reported in this thesis include a) interviews and participatory observations of algorithm designers, b) interviews and probing with residents, and c) staging collaborative, reflective practice through the design ethnographic materials and co-creation with citizens, city, academic and industry stakeholders, including AV algorithm designers. Through these empirical explorations, this thesis suggests an answer to the research question by coining a novel and timely framework for intelligent vehicle development: trustworthy algorithm design (TAD). TAD demonstrates trustworthiness as an ongoing process, not just a measurable outcome from human-technology interactions. It calls to consider autonomous vehicle algorithms as construed through a network of stakeholders, practices, and technologies and, therefore, defines trustworthy algorithm design as a continuous collaborative learning and evolvement process of different disciplines and sectors. Furthermore, the TAD framework suggests that for autonomous vehicle algorithm design to be trustworthy, it must be responsive, interventional, intentional and transdisciplinary. The TAD framework integrates ideas and strategies from different well-known trajectories of research in the field of responsible and human-centred technology development: Human-Centred Algorithm Design (Baumer, 2017), algorithms as culture (Seaver, 2017) and Responsible Innovation (Stilgoe et al., 2013). The thesis contributes to this field by empirically investigating how this integrated framework helps expand existing understandings of interactional trust in intelligent technologies and include the relevance of participatory processes of trustworthiness and how these processes are nurtured through cross-sector co-learning and design ethnographic materials.
