1.
Dhillon, Gurpreet, et al.
(author)
Dialogical narrative networks and study of global IT-sourcing projects : implications for information security and privacy
2013
Conference paper (peer-reviewed) abstract
This paper explores the patterns of technology use in a global enterprise. We use the concept of narrative networks to understand interactions between technology and organizations and the emergent implications. The paper is based on empirical work undertaken in the context of offshoring electronic medical records and billing systems from a group of US physician practices to service providers in India. Findings from our research suggest technology, represented as information security and privacy, as playing a central role in determining outcome of actions and the performances thereof. The narratives in technology in use and enactment of organizational forms display multiple third men, with features that modify the initial understandings of an agreement to implement technical systems.
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Dhillon, Gurpreet S, et al.
(author)
Misunderstandings and misjudgments about security : A dialogical narrative analysis of global it offshoring
2016
In: AMCIS 2016. - : Association for Information Systems.
Conference paper (peer-reviewed) abstract
This paper explores the patterns of technology use in a global enterprise. We use the concept of narrative networks to understand interactions between technology and organizations and the emergent implications. The paper is based on empirical work undertaken in the context of offshoring electronic medical records and billing systems from a group of US physician practices to service providers in India. Findings from our research suggest technology, represented as information security and privacy, as playing a central role in determining outcome of actions and the performances thereof. The narratives in technology in use and enactment of organizational forms display multiple third men, with features that modify the initial understandings of an agreement to implement technical systems.
4.
Harnesk, Dan, et al.
(author)
A framework for classifying design research methods
2013
In: Design Science at the Intersection of Physical and Virtual Design. - New York : Encyclopedia of Global Archaeology/Springer Verlag. - 9783642388262 ; , s. 479-485
Conference paper (peer-reviewed) abstract
Design Science Research (DSR) methods are much debated by the IS community with regard to outcome and research process. This debate creates ambiguity for the novice researchers in terms of selecting appropriate DSR methods. To address this ambiguity, this essay proposes a framework for classifying the DSR methods by providing conceptual clarity about DSR outcome and DSR research process. The proposed framework creates a taxonomy differentiating between outcomes as a priori formulated or emergent through contextual interaction, likewise, viewing the research process as deductive or abductive. The taxonomy provides guidance to the researchers before embarking any DSR projects. The essay contributes to the on-going discussion on utilization of the DSR methods in DSR projects.
5.
Harnesk, Dan
(author)
A framework for strategic alignment of business and information technology in small and medium sized firms
2004
Licentiate thesis (other academic/artistic) abstract
This work is based on my interest for strategic issues concerning information technology, industrial networks, and small and medium sized firms. My special interest in these areas has led me to study how information technology is utilized and aligned to different network exchanges. Furthermore, the work focuses on strategic alignment of such utilization of information technology towards business activities. The work basically consists of two parts:Part One:I have conducted two case studies in small and medium sized firms in the northern part of Sweden in the autumn of 2003. The case studies were aimed at finding key factors in inter-organizational relationships where information technology is utilized. The key factors are identified as different types of exchanges such as: social, business, and information exchange. Part Two:From studying these exchanges I have identified a set of keywords which comprise the use of information systems in inter-organizational relationships. The keywords are then used to create differentiated linkages between different properties of information systems and inter- organizational relationships. Following that I continue to the devel-opment of a strategic framework of alignment between business and technology. The framework is based on theoretical work in the area of strategic IS/IT management.
6.
Harnesk, Dan, et al.
(author)
Action research supported implementation of a crisis competence centre
2009
In: ISCRAM 2009. - Göteborg. - 9789163346040
Conference paper (peer-reviewed) abstract
The purpose of this paper is to describe the development of a regional crisis competence centre in Sweden. The overall research approach utilizes action research methodology to support the development process. The overall development process is divided into three steps; early need finding, the organizational platform, and business development. This paper is devoted to the first phase - early need finding - which deals with the specific needs and demand of four municipality organizations and how these requirements can be converged into a organizational setting that correspond to national crisis management strategies as well as regional responsibilities in crisis management. The research approach is action based and the theoretical considerations to support progress in development activities are from the Actor Network Theory (ANT). The main conclusion from the research is that the formation of a crisis competence centre revolves around sharing competences, and compromising between internal and external objectives in the progress towards a common goal.
7.
Harnesk, Dan
(author)
Addressing formality : a conceptualization of information exchange in small firm business transactions
2006
In: Internet & Information Systems in the Digital Age: Challenges & Solutions. - Norristown, PA : International Business Information Management Association (IBIMA). - 0975339362 ; , s. 212-218
Conference paper (peer-reviewed) abstract
Based on a review of two existing frameworks for business transactions, a complementary approach, based on the EDI measurement scheme developed by Massetti et al., (1996), is presented in this paper. Existing frameworks tend to neglect the information exchange aspect of coordination by focusing on phases in business transactions. The complementary approach consider coordination of information exchange from four different aspects: volume, breadth, diversity, and depth of transactions. These four aspects constitute a scheme of the information flow throughout transactions that connect the external information environment with the internal information infrastructure of business partners. The research reported in this paper is beside the review of existing frameworks also empirical. Three case studies of different dyadic relationship settings was conducted in order to test the complemantary approach suggested in this paper.
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Harnesk, Dan
(author)
Collective IT artifacts : toward inclusive crisis infrastructures
2013
In: Journal of Information Technology Theory and Application. - 1552-6496 .- 1532-4516. ; 14:4
Journal article (peer-reviewed) abstract
This paper investigates a previously overlooked phenomenon in crisis response information systems; namely, inclusive crisis infrastructure. By expanding the well-acknowledged infrastructure concept with alternatives to understandthe nature and scope of inclusive crisis infrastructures, this paper contributes to closing the gap between theory and practice by raising some research questions critical to studying inclusive crisis infrastructures. The emerging literature on crisis response information systems suggests that external sourcing of information increasingly influences crisis response operations. To contribute to this discourse, the paper draws on Pipek and Wulf’s (2009) definition of work infrastructures and Palen and Liu’s (2007) conceptualization of peer-to-peer communications to develop a better understanding of the crisis response arena as a whole. In doing so, this paper goes beyond the emphasis on event-based technologies that currently dominate the crisis response information systems literature and instead argues why crisis infrastructures need to be both inward-looking and accommodating to technological and social outcomes parallel to formal response contexts. The novel conceptualization captures the fact that the crisis context contains collections of collective IT artifacts that are not aligned or related but that are, for autonomy reasons, interlinked to crisis organizations’ current IT infrastructure and may be of great value to such organizations if infrastructure capability options are considered.
