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- Asiimwe, Edgar, 1984-, et al.
(författare)
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Using Technology for Enhancing Transparency and Accountability in Low Resource Communities : Experiences from Uganda
- 2013. - 6
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Ingår i: ICT for Anti-Corruption, Democracy and Education In East Africa. - Stockholm : Stockholm University. - 9789163746031 ; , s. 37-51
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This study aimed at investigating the user needs, practices, experiences and challenges faced in promoting transparency and accountability using ICT in low-resource communities. The research was conducted on two ICT4D (Information and Communication Technology for Development) initiatives, a call center, and a telecenter supported by two projects; (1) “Promoting Social Accountability In The Health Sector In Northern Uganda”, (2) “Catalyzing Civic Participation And Democracy Monitoring Using ICTs”. The two projects sought to fight corruption by increasing transparency and accountability using ICT to enable “whistle-blowing,” i.e., reporting misconduct in service provision. The projects are based in Uganda and are carried out by Spider (Swedish Program for ICT in Developing Regions) partner organizations: Transparency International (TI) Uganda and Collaboration International ICT Policy in East and Southern Africa (CIPESA). Using interviews, focus group discussions and observations, the study addressed three research questions: (1) How have the two projects provided citizens a trusted and effective channel for “whistle-blowing”? (2) What are the enabling factors for whistle-blowing through ICT and challenges that affect whistle-blowers and how can the challenges be overcome?The ICT service-delivery monitoring and reporting methods used by projects include toll free phone calls, blogs, radio talk shows, SMS and e-mail for reaching out; and processes for verification of reports and for communicating reports to government. There are results that indicate these methods are sound enough to serve the purposes of transparency and accountability, and the track record exhibits real change achieved in many instances. ICT users are optimistic and trustful of these ICT methods. Effective whistle-blowing includes efficient and effective reporting processes, convenience in reporting, actual service delivery improvements, availability and privacy, and affordability. There are also a number of challenges, including user education, gender issues, and general issues pertaining to the business model, including economic sustainability and finding the most effective scope of the operations.
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| 2. |
- Danielson, Mats, et al.
(författare)
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Public Decision Support - Using a DSS to Increase Democratic Transparency
- 2005
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Ingår i: International Journal of Public Information Systems. - Sundsvall : Mittuniversitetet. - 1653-4360. ; 1:1, s. 3-25
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Tidskriftsartikel (refereegranskat)abstract
- We present a case study in which a decision support method (ADL) was employed by a local government in order to guide and aid decisions on three complicated and politically infected issues which had remained unresolved for many years. The research inquiry was whether a well-defined and openly accessible method would aid a common understanding of the decision problems, and whether people would be able to accept a clearly motivated decision even if politically they preferred a different option. The ADL method has been used in several public sector projects ranging from very large purchasing decisions to the selection of national policies, but this test case was novel in that it involved close inspection by the public. This case was also devised as a test of new methods for potential inclusion into normal practices. The post-case analysis shows mixed understanding of and belief in the method. The results raise issues concerning both the potential for decision support methods in a political context and the nature of political decision making.
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