| 1. |
- Hoffenson, Steven, 1985, et al.
(författare)
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A Multi-objective Tolerance Optimization Approach for Economic, Ecological, and Social Sustainability
- 2013
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Ingår i: 20th CIRP International Conference on Life Cycle Engineering (LCE). - Singapore : Springer Singapore. - 9789814451475 - 9789814451482
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Konferensbidrag (refereegranskat)abstract
- Sustainable design requires simultaneous consideration of the economic, ecological, and social consequences of design decisions. The selection of dimensional tolerances and materials are two such decisions that have impacts in all three of these areas. This article presents an optimization framework along with generalized models for considering sustainability and understanding how different aspects of sustainability may trade off with one another. A mobile phone design is used as a case study to demonstrate the strengths of the approach when varying manufacturing tolerance and material choice, and the results include three-dimensional Pareto frontiers illustrating the design tradeoffs.
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| 2. |
- Eriksson, Henrik, 1973, et al.
(författare)
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Effects of In-Company Quality Awards on Organizational Performance
- 2003
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Ingår i: Total quality management (Print). - : Informa UK Limited. - 0954-4127 .- 1360-0613. ; 14:2, s. 235-242
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Tidskriftsartikel (refereegranskat)abstract
- The relationship between total quality management (TQM) practices and improved performance has been frequently discussed in the literature. In this paper, the costs and the effects of in-company quality awards on performance are discussed and analysed. The paper covers a survey of Swedish companies that use or have used in-company quality awards to stimulate TQM efforts and thereby to improve performance. The study cannot show any strong evidence of improved performance for units that applied for the in-company quality award. However, in contrast to units that have not applied, some units that have applied for the in-company quality award considered that the results related to performance have improved greatly. One large positive effect perceived by the participating units was increased customer orientation while the largest costs were put on the description of activities and the improvement work itself.
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| 3. |
- Eriksson, Henrik, 1973, et al.
(författare)
-
Organisational performance improvement through quality award process participation
- 2005
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Ingår i: International Journal of Quality & Reliability Management. - : Emerald Group Publishing Limited. - 0265-671X .- 1758-6682. ; 22:9, s. 894-912
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The purpose of the study is to describe the activities initiated based on participation in a quality award process and with the intention to improve performance.Design/methodology/approach - This study presents a case study of three organisations that have participated in the Swedish Quality Award process. The cases were selected in order to clarify how this award process could be used to improve organisational performance.Findings - Several examples of activities on how to improve organisational performance are provided. Specifically, the areas of customer orientation, process orientation, continuous improvement, committed leadership and participation by everyone have been improved due to the initiated activities. Furthermore, the studied organisations have been successful in their development and communication of visions, and in their empowerment of employees.Research limitations/implications - An interesting area of further research would be to compare different methodologies for performance improvement with one another.Practical implications - Findings from the case studies, and of importance for organisations applying for quality awards, indicate that, if the goal is to get lasting results, it is not sufficient to participate in a quality award process only once. Instead one should participate in the process several times, with enough time in between the applications in order to complete as many as possible of the improvement projects resulting from the evaluations.Originality/value - It is the authors' intention that the guidelines presented in the paper might be helpful for organisations considering a participation in a quality award process.
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| 4. |
- Eriksson, Henrik, 1973
(författare)
-
Organisational value of participating in a quality award process : a Swedish study
- 2004
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Ingår i: TQM Magazine. - : Emerald. - 0954-478X .- 1758-6887. ; 16:2, s. 78-92
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Tidskriftsartikel (refereegranskat)abstract
- One way for organisations to support total quality management, and hence try to increase customer satisfaction is to participate in a quality award process. The purpose of this study is to explore the organisational value of participating in a quality award process. The study is based on interviews at 29 organisations that have participated in the process of the Swedish Quality Award. The main conclusion is that most of the organisations consider the process orientation, customer orientation and improvement work to have been improved as a result of the participation in the quality award process. However, there are also obstacles to surmount in order to benefit fully from the process: difficulties in finding resources within the organisation to perform mandatory work and implement identified improvements, and difficulties in applying the circumstantial model used in the quality award process.
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| 5. |
- Hoffenson, Steven, 1985, et al.
(författare)
-
Tolerance Optimization of a Mobile Phone Considering Consumer Demand for Quality and Sustainability in China, Sweden, and the United States
- 2013
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Ingår i: International Conference on Engineering Design. - : Design Research Society. ; 7 DS75-07, s. 467-476, s. 467-476
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Tidskriftsartikel (refereegranskat)abstract
- Dimensional tolerances are chosen during the product development process to balance quality requirements against manufacturing costs. Designers typically judge how much variance should be allowed while still maintaining the perception of a high quality product or brand, but this is rarely based on an understanding of how consumers perceive that variance. Additionally, ecological sustainability priorities are often chosen without knowing how they will be received by consumers. This paper presents a survey-based technique for understanding how tolerance and pricing decisions influence a product developing firm’s profits, accounting for consumer perceptions of quality and environmental friendliness. A case study of a mobile phone design is explored, including variance propagation modeling, the design and administration of an online choice-based conjoint (CBC) survey, construction of consumer demand models, and profit maximization for the markets in three different countries. The results show a slight preference for high quality products compared with stronger preferences for other product attributes like low price, and the differences among the three markets are highlighted.
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| 6. |
- Chronéer, Diana, et al.
(författare)
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Systems Thinking Benefits in Supply Change Management : An illustration of the viable systems model in a supply chain
- 2009
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Ingår i: International Journal of Intelligent Systems Technologies and Applications. - : Inderscience Publishers. - 1740-8865 .- 1740-8873. ; 6:3/4, s. 227-248
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Tidskriftsartikel (refereegranskat)abstract
- Existing product development models are solely an organisational matter. They do not take into consideration the whole Supply chain (SC) and its different actors. In this article, we investigate how Supply Chain Management and Viable System Model (VSM) can support and create an effective use of information in product development and hence identify critical linkages in the SC. The aim is to introduce VSM as a framework that enables an analysis of companies’ SCs and visualise vital inter-organisational relationships that should be integrated in product development.
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| 7. |
- Eckert, Claudia, 1965, et al.
(författare)
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Industry Trends to 2040
- 2019
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Ingår i: Proceedings of the 22nd International Conference on Engineering Design (ICED19). - : Cambridge University Press. ; 2019-August, s. 2121-2128
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Konferensbidrag (refereegranskat)abstract
- The engineering design community needs to development tools and methods now to support emergingtechnological and societal trends. While many forecasts exist for technological and societal changes,this paper reports on the findings of a workshop, which addressed trends in engineering design to 2040.The paper summarises the key findings from the six themes of the workshop: societal trends, ways ofworking, lifelong learning, technology, modelling and simulation and digitisation; and points to thechallenge of understanding how these trends affect each other.
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| 8. |
- Ericson, Åsa, et al.
(författare)
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Expanding the social dimension - Towards a knowledge base for product-service innovation
- 2011
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Ingår i: Impacting society through engineering design. - Glasgow : Design Research Society. - 9781904670230 ; , s. 143-152
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Konferensbidrag (refereegranskat)abstract
- The extension of businesses to incorporate the provision of function as a service in supplement to standalone products is an ongoing movement in manufacturing industry. In short, this means that the development intent should be guided by the need of ‘performance in use’ that the customer wants, e.g. thrust rather than an engine. By this, the established knowledge base challenges the development team. This paper embarks from the assumption that there are three main challenges, i.e. (1) innovation activities, (2) customer data acquisition and (3) the transformation of data into design information. The purpose is to discuss knowledge sharing activities to contribute to product-service innovation. In this study it has been found that contemporary data acquisition activities filter out important dimensions of knowledge. Thus, does not provide a sound base for service provisions.
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| 9. |
- Eriksson, Henrik, 1973
(författare)
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Experiences from working with in-company quality awards : a case study
- 2003
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Ingår i: TQM Magazine. - : Emerald. - 0954-478X .- 1758-6887. ; 15:6, s. 397-407
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Tidskriftsartikel (refereegranskat)abstract
- One way to stimulate total quality management (TQM) efforts in an organisation is to work with a quality award. This paper presents a case study, based on both interviews and document studies, of a unit within the Swedish National Road Administration that has worked with an in-company quality award. The purpose of the case study was to study how a unit experiences and is affected by the work connected with an in-company quality award. Some positive experiences and effects were recognised, such as a perceived improved customer orientation, a comprehensive view of the business, a degree of participation by everyone, systematic improvement work and an increase in the average score from the examiners. The perceived main disadvantage is the amount of work that the in-company quality award requires, especially in the phase of description of activities.
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| 10. |
- Isaksson, Ola, 1969, et al.
(författare)
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Digitalisation, sustainability and servitisation : Consequences on product development capabilities in manufacturing firms
- 2018
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Ingår i: DS 91. - : Linköping University Electronic Press.
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Konferensbidrag (refereegranskat)abstract
- This paper investigates the impact of the three mega-trends (1) digitalisation (2) sustainability and (3) servitisation on design and development capabilities in manufacturing companies. First, technological advancements have created both product opportunities, and new aids, captured in e.g. the Industry 4.0 paradigm, and intensively driving digitalisation of businesses, that, besides the technological challenges, cause new challenges and problem areas, such as information ownership and shared long-term responsibilities. Second, the need for sustainable solutions increases the focus on the design of circular, resource efficient and radically new technological solutions to be designed with a total life cycle perspective in mind, through use phase, repair and overhaul, until recycling and end-of-life. Third, and finally, the classical roles for suppliers, integrators and users are being changed as servitisation and Product-Service Systems (PSS) offerings affect both products and businesses, and ultimately entire value networks with new constellations of business partners contributing to the realization of solutions for customers. This paper builds on a conceptual literature review to identify relevant information about the three trends regarding their impact on design and societal development. In addition, a semi-structured interview study was conducted to investigate possibilities and challenges that four different types of manufacturing companies perceive today with respect to the mega-trends, and more specifically how these trends impact the design and development capabilities in the studied companies. Results from this empirical study show that digitalisation is viewed as an opportunity to find new solutions to meet customer needs and be competitive at the future market. Sustainable Product Development (SPD) was instead primarily to fulfil requirements and legislation. However, it was clear that some manufacturers start to see market forces as a driver. PSS can be seen as a means to create new solutions, often with digital tools as facilitator. Altogether, the literature study and the empirical data show that increasingly, designers are expected to design entire solutions, as opposed to merely artefacts. This implies that designers need to consider not only the product performance and cost, but products’ and solutions’ behaviour and impact over complete life cycles, developed and organized by business networks together with several suppliers and other partners with different capabilities. The basis for the designer is a technology mix comprising services, software, electronics and hardware, bundled into offerings in new business models, interlinked with new digital opportunities. Moreover, it is clear that the three trends do not represent stand-alone perspectives but affect one another in an intertwined way. To achieve long-term effects, the sustainability issues need to be integrated with many other subject areas, and implemented simultaneously as digital solutions, e.g. digital twins to physical artefacts are conceived, and value creating networks are being built up. Obviously, these three trends affect the need for change in product design capabilities and escalate the challenges of the integrated product development viewpoint, in a way that is difficult to master for individual engineers. Support for design and development work is needed that takes into account the mega-trends digitalisation, sustainability, and servitisation.
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