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Developing and Mana...
Developing and Managing SLAs for Business Applications in Information Systems
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- Soomro, A. (författare)
- Durham University
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- Song, William Wei (författare)
- Högskolan Dalarna,Informatik,Information Systems
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(creator_code:org_t)
- Berlin, Heidelberg : Springer Berlin/Heidelberg, 2012
- 2012
- Engelska.
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Ingår i: Communications in Computer and Information Science. - Berlin, Heidelberg : Springer Berlin/Heidelberg. ; , s. 489-500
- Relaterad länk:
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https://urn.kb.se/re...
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visa fler...
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https://doi.org/10.1...
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visa färre...
Abstract
Ämnesord
Stäng
- Use of Service Level Agreements (SLAs) is crucial for a business organization to provide the value added goods and services to customers to achieve the business goals successfully. Efficient structural representation and management of SLAs can solve the problems of quality of service evaluation during service development and deployment. Existing specifications and structures for SLAs do not fully formalize and support for different automatic and dynamic behavioural aspects needed within the Business Organizations for SLAs. We address the issues on how to formalize and document the structures of SLAs for better utilization and improved results in various business domains. Our main focus is on the contents and processes of SLAs during service discovery, service delivery and scheduling of the services effectively and efficiently.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Information Systems (hsv//eng)
Nyckelord
- General Microdata Analysis - methods
- Allmänt Mikrodataaanalys - metod
Publikations- och innehållstyp
- ref (ämneskategori)
- kap (ämneskategori)
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