The Benefits of Knowledge Management in Small And Medium-Sized Enterprises

• The purpose of our paper is to review extant research to identify what we know about the benefits of knowledge management for small and medium-sized enterprises. The following research questions were formulated according to this aim: 1) What kind of studies have been conducted that focus on benefits of KM within SMEs? 2) What were the main findings of the studies? We propose an approach of literature review in order to understand knowledge benefits for SMEs; a poorly understood area of stud y to date. The few studies identified highlight employee development, innovation, customer satisfaction and organisational success as areas where small and medium-sized businesses benefit from KM activities.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Knowledge Management

KM Benefits

KM Outcomes Small and Medium-Sized Enterprises

Humanities and Social sciences

Humaniora-samhällsvetenskap

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)