A Simulation-Game for Resilience Assessments in a Payment System Disruption Scenario

• This paper presents a quantitative agent-based simulation model of the everyday payment system used to simulate the business and consumer consequences of loss of functionality, or disruptions of the payment system for the food and fuel retailing markets as well as the bank sector in order to address resilience. The simulation model is used in a gaming simulation approach that couples a role-playing game with the simulation model in order to provide crisis management team-training to decision-makers in a multi-organisational context. Drawing primarily on resilience engineering and crisis response, the concepts of core values, coping strategies, and resilience value networks were used to guide the design of the simulation model. The ultimate aim of this study is to explore the collaborative responses from the key actors during the disruption scenario in order to evoke and facilitate collective resilience.

Ämnesord

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

Disruption

Payment System

Resilience

Serious Games

Simulation

Information Systems

Informationssystem (IS)

Publikations- och innehållstyp

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