Value and risk of extended services within Swedish road freight sector

• The purpose of this study is to examine, how extended services from vehicle manufacturers can enhance value and reduce risk for transportation companies. The research shows that some transportation companies found extended services useful in order to enhance value and to decrease risks, while some of the companies mentioned advantages of not using extended services. Increased customer service, increased up-time are some of the value factors. Decreased number of delays, decreased likelihood of breakdowns are some of the risk factors mentioned by the case companies. This study contributes the knowledge by examining the transporters’ experiences of using extended services.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Transportation

Servitization

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)