“How do we communicate a sense of safety?” : Participatory processes to enhance the Swedish Police's social media communication regarding creating a sense of safety in the public sphere

• This study aims to understand how the Swedish Police, which is an authoritarian public sector organization, communicates about public safety through their social media presence. This study utilizes a participatory process method by using critical making workshops consisting of discussions, actions, and reflections to capture participants’ sensemaking processes. Thus, sensemaking is therefore used as the theoretical lens. The preliminary findings in this paper build on four critical making workshops with three to four police employees from the Police Region South [Polisregion Syd] (PRS), focusing on reflecting and creating social media communication strategies. This is to strategically deepen the social media communication about a sense of safety by taking a bottom-up perspective to grasp the polyphonic character and the complexity of the communication.

Ämnesord

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications (hsv//eng)

SAMHÄLLSVETENSKAP  -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)

SOCIAL SCIENCES  -- Political Science -- Public Administration Studies (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Mediateknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Media Engineering (hsv//eng)

Nyckelord

Strategic communication

Public safety

Participatory processes

Critical Making

Sensemaking

Social media

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)