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Learning from the p...
Learning from the pioneering founders of the service research field
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- Bowen, David E. (författare)
- Arizona State University, USA
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- Fisk, Raymond P. (författare)
- ServCollab, USA; Texas State University, USA
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- Bateson, John E.G. (författare)
- University of London, UK
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- Berry, Leonard L. (författare)
- Texas A&M University, USA
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- Bitner, Mary Jo (författare)
- Arizona State University, USA
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- Brown, Stephen W. (författare)
- Arizona State University, USA
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- Chase, Richard B. (författare)
- University of Southern California, USA
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- Edvardsson, Bo, 1952- (författare)
- Karlstads universitet,Centrum för tjänsteforskning (from 2013),Handelshögskolan (from 2013)
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- Grönroos, Christian (författare)
- Hanken School of Economics, Finland
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- Parasuraman, A. (författare)
- University of Miami, USA; Coral Gables, Florida, USA
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- Schneider, Benjamin (författare)
- University of Maryland at College Park, USA
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- Zeithaml, Valarie A. (författare)
- The University of North Carolina at Chapel Hill, USA
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(creator_code:org_t)
- Emerald Group Publishing Limited, 2023
- 2023
- Engelska.
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Ingår i: Journal of Service Management. - : Emerald Group Publishing Limited. - 1757-5818 .- 1757-5826. ; 34:4, s. 605-630
- Relaterad länk:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Purpose: A small group of pioneering founders led the creation and early evolution of the service research field. Decades later, this article shares timeless service wisdom from ten of those pioneering founders. Design/methodology/approach: Bowen and Fisk specified three criteria by which to identify a pioneering founder. In total, 11 founders met the criteria (Bateson, Berry, Bitner, Brown, Chase, Edvardsson, Grönroos, Gummesson, Parasuraman, Schneider and Zeithaml) and were invited to join Bowen and Fisk – founders that also met the criteria as coauthors. Ten founders then answered a set of questions regarding their careers as service scholars and the state of the field. Findings: Insightful reflections were provided by each of the ten pioneering founders. In addition, based on their synthesis of the reflections, Bowen and Fisk developed nine wisdom themes for service researchers to consider and to possibly act upon. Originality/value: The service research field is in its fifth decade. This article offers a unique way to learn directly from the pioneering founders about the still-relevant history of the field, the founders’ lives and contributions as service scholars and the founders’ hopes and concerns for the service research field.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Pioneering founders
- Service research field
- Service community
- Service research history
- Service wisdom
- Business Administration
- Företagsekonomi
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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Till lärosätets databas
- Av författaren/redakt...
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Bowen, David E.
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Fisk, Raymond P.
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Bateson, John E. ...
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Berry, Leonard L ...
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Bitner, Mary Jo
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Brown, Stephen W ...
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Chase, Richard B ...
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Edvardsson, Bo, ...
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Grönroos, Christ ...
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Parasuraman, A.
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Schneider, Benja ...
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Zeithaml, Valari ...
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visa färre...
- Om ämnet
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- SAMHÄLLSVETENSKAP
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SAMHÄLLSVETENSKA ...
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och Ekonomi och näri ...
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och Företagsekonomi
- Artiklar i publikationen
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Journal of Servi ...
- Av lärosätet
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Karlstads universitet