Measuring mobility and transport services : The METPEX project

• Public transport is key to access social, economic, civic and cultural life. However, there is still a need to better understand (1) the needs of all transport users and (2) transport provision in cities and regions. The development of an inclusive, validated, passenger experience measurement instrument is the first step in understanding the whole journey, multi-modal journeys. Such a validated tool would enable resources to be focused on areas which travelers felt most important. Such information could be used to create high quality, user centred, integrated, accessible public transport services, capable of attracting and retaining public transport users whilst meeting sustainability targets. This paper describes the METPEX project and the derivation of a set of Key Performance Indicators.

Ämnesord

SAMHÄLLSVETENSKAP  -- Social och ekonomisk geografi -- Ekonomisk geografi (hsv//swe)

SOCIAL SCIENCES  -- Social and Economic Geography -- Economic Geography (hsv//eng)

Nyckelord

Journey mode

KPIs

Measurement instrument

Passenger experience

User needs

Publikations- och innehållstyp

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