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What Happens to Dig...
What Happens to Digital Feedback? : Studying the Use of a Feedback Capture Platform by Care Organisations
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- Dow, Andy (författare)
- Newcastle Univ, Open Lab, Newcastle Upon Tyne, Tyne & Wear, England.
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- Vines, John (författare)
- Northumbria Univ, Sch Design, Newcastle Upon Tyne, Tyne & Wear, England.
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- Lowe, Toby (författare)
- Newcastle Univ, Open Lab, Newcastle Upon Tyne, Tyne & Wear, England.;Newcastle Univ, KITE, Newcastle Upon Tyne, Tyne & Wear, England.
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- Comber, Rob, Associate Professor (författare)
- Newcastle Univ, Open Lab, Newcastle Upon Tyne, Tyne & Wear, England.
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- Wilson, Rob (författare)
- Newcastle Univ, KITE, Newcastle Upon Tyne, Tyne & Wear, England.
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Newcastle Univ, Open Lab, Newcastle Upon Tyne, Tyne & Wear, England Northumbria Univ, Sch Design, Newcastle Upon Tyne, Tyne & Wear, England. (creator_code:org_t)
- 2017-05-02
- 2017
- Engelska.
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Ingår i: PROCEEDINGS OF THE 2017 ACM SIGCHI CONFERENCE ON HUMAN FACTORS IN COMPUTING SYSTEMS (CHI'17). - New York, NY, USA : ASSOC COMPUTING MACHINERY. ; , s. 5813-5825
- Relaterad länk:
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https://kth.diva-por... (primary) (Raw object)
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http://dl.acm.org/ft...
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- In this paper we report on a four-month long field trial of ThoughtCloud, a feedback collection platform that allows people to leave ratings and audio or video responses to simple prompts. ThoughtCloud was trialled with four organisations providing care services for people with disabilities. We conducted interviews with staff and volunteers that used ThoughtCloud before, during and after its deployment, and workshops with service users and staff. While the collection of feedback was high, only one organisation regularly reviewed and responded to collected opinions. Furthermore, tensions arose around data access and sharing, and the mismatch of values between 'giving voice' and the capacity for staff to engage in feedback practices. We contribute insights into the challenges faced in using novel technologies in resource constrained organisations, and discuss opportunities for designs that give greater agency to service users to engage those that care for them in reflecting and responding to their opinions.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)
Nyckelord
- Feedback
- social care
- health
- democracy
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)