A Decision-based Approach to Business Process Improvement

• Business process management (BPM) has become an important instrument to help enterprises in achieving their goals. Analysis and improvement of processes is a significant phase in the BPM Iifecycle - it focuses on studying and evaluating processes for identifying problems and eliciting potential improvements. A possible approach to analyze processes is to use business process intelligence, which employs data warehouse and data mining technologies. However, using a warehouse as a basis for deciding on process improvements is a complex task. In this paper, we define a decision-oriented model accompanied with a method, which facilitates the use of data warehouses for process analysis and improvements. Also, we refer to few example scenarios from the healthcare sector to demonstrate the proposed approach.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

Nyckelord

Business Process Management

Process analysis

Process improvement

Process warehouse

Decision making

Computer science

Datavetenskap

Computer and Systems Sciences

Publikations- och innehållstyp

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