Sökning: id:"swepub:oai:DiVA.org:liu-118891" >
Design for value co...
Design for value co-creation : Towards an understanding fo the synergies between design for service and service logic
-
- Wetter Edman, Katarina (författare)
- Högskolan för Design och Konsthantverk, Göteborgs Universitet
-
- Sangiorgi, Daniela (författare)
- Lancaster University
-
- Edvardsson, Bo (författare)
- CTF, Karlstad universitet
-
visa fler...
-
- Holmlid, Stefan, 1968- (författare)
- Linköpings universitet,Interaktiva och kognitiva system,Tekniska fakulteten,Interaction and Service Design (IxS)
-
- Christian, Grönroos (författare)
- Hanken
-
- Mattelmäki, Tuuli (författare)
- Aalto University
-
visa färre...
-
(creator_code:org_t)
- Institute for Operations Research and the Management Sciences (INFORMS), 2014
- 2014
- Engelska.
-
Ingår i: Journal of Service Science. - : Institute for Operations Research and the Management Sciences (INFORMS). - 2164-3970. ; 6:2, s. 106-121
- Relaterad länk:
-
http://pubsonline.in...
-
visa fler...
-
https://urn.kb.se/re...
-
https://doi.org/10.1...
-
visa färre...
Abstract
Ämnesord
Stäng
- This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore whether and how human-centered collaborative design approaches could provide a source for interpreting existing service systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, service systems, participation, context, and experience.We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to explore current service systems as a context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this model.The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development to Design for Service as an approach to service innovation, centered on understanding and engaging with customers' own value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative approaches allow for achieving value co-creation in designing.
Ämnesord
- HUMANIORA -- Konst -- Design (hsv//swe)
- HUMANITIES -- Arts -- Design (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- service design; design for service; service logic; service innovation; resource integration; value co-creation; service system; co-design; co-creation
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
Hitta via bibliotek
Till lärosätets databas