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Managing the develo...
Managing the development of e-ID in a public e-service context : Challenges and path dependencies from a life-cycle perspective
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- Melin, Ulf (författare)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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- Axelsson, Karin (författare)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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- Söderström, Fredrik (författare)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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(creator_code:org_t)
- Emerald Group Publishing Limited, 2016
- 2016
- Engelska.
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Ingår i: Transforming Government. - : Emerald Group Publishing Limited. - 1750-6166 .- 1750-6174. ; 10:1, s. 72-98
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Abstract
Ämnesord
Stäng
- Purpose– The purpose of this paper is to analyse and understand the contemporary management of electronic identification (e-ID) development to: identify and formulate challenges and reflect upon the use of a combination of perspectives. To generate knowledge on this issue, we investigate e-ID development in Sweden from: an e-government systems development lifecycle perspective and a project challenge and critical success factor (CSF) perspective. Design/methodology/approach– This is a qualitative case study covering an analysis of the three years in a larger project focusing e-ID in a public e-service setting. Empirical sources have been face-to-face interviews; official documents and different kind of forums for presentations and discussions in, for example, hearings arranged by authorities; meetings with the coordinating agency, and practitioners’ networks events. Findings– This study concludes that there are significant challenges involved in managing e-ID development because of its contextual and integrated character. Challenges involve the organization and management of the program and can be traced back to e-government, general project management literature and theory on path dependency. Based on this study, we can question, e.g. governance models, centralization and a narrow focus on the technical artefact. Our study is also an illustration of a possible way to analyse e-ID within an e-government initiative. Research limitations/implications– The present study shows that an e-ID can be considered as a back office-enabler for launching e-services, but also highlights the need for management of the artefact as an integral part of e-service development because it is intertwined with the use of e-services from a user perspective. This aspect together with the insights related to challenges and success factors including path dependency provides implications for future practice of e-ID management and development in particular and information systems artefact development in general. Originality/value– This paper addresses challenges related to the development of e-ID in a public e-service setting. Few studies have theoretically combined a lifecycle perspective on challenges and success factors related to e-ID development while also focusing different dimensions of path dependency as an example of a challenging area within a program frame. Studying e-ID as a contemporary phenomenon from a contextual perspective in line with sociomaterial thinking – with a focus on the interplay between technology and people –can also help us to understand and discuss artefact development in general.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- E-government
- Project management
- Implementation
- Path dependency
- e-ID
- Electronic identification
- Public e-services
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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