Impact methods for making a change

• The aim of this paper is to describe theory and practice of methods for making a change. The methods in focus are called impact methods and they are used for defining effect goals that focus the outcomes and impacts of a transformation design project. They are used by user experience (UX) and service designers in Sweden and are potentially useful also in other design fields. In an interview study with seven practitioners and three originators of the methods, we ask what conceptions they have of their methods. They thought of them as methods for co-design, for designing the right thing, and for making strategy actionable. Four conceptions of impact methods were about: (A) having clear goals; (B) designing for user needs; (C) linking user benefits and features to business benefits, and (D) an approach to problem-solving. It is concluded that the impact methods have potential to be used to connect design and business, but they may also be drivers in transformation design.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Människa-datorinteraktion (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Human Computer Interaction (hsv//eng)

Nyckelord

impact methods

transformation design

transition design

service design

user experience

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)