Digital inclusion in a disadvantaged Swedish suburb : Trust and participation to form Quality of Government

• Digital inclusion is the key for a sustainable andinclusive society. In particular, digital governmentalservices must be impartial, inclusive and available foreveryone eligible for the services. Digital inclusion is akey for trust of government in a more digital society.However, the motives access, use and competences to bedigital included varies in line with other forms socioeconomicstratification. It is also complicated to reachthose who are digital excluded in traditional surveymethods. This paper presents a field study on digitalinclusion in a disadvantaged Swedish suburb, where wemade a structured interview survey to reach groups thatare usually hard to survey. The analysis shows thatthose who find it easy to search on the Internet alsoexperience more inclusion in the Swedish society. Inaddition, more advanced use as on-line payments anduse of eID seems to increase the trust in publicauthorities. Thereby, digital inclusion can be seen as afactor enhancing even quality of government, that hasto be further investigated.

Ämnesord

SAMHÄLLSVETENSKAP  -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)

SOCIAL SCIENCES  -- Political Science -- Public Administration Studies (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

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