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Barriers to Digital...
Barriers to Digitalized Co-production: the Case of Volunteer First Responders
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- Pilemalm, Sofie, 1973- (författare)
- Linköpings universitet,Kommunikations- och transportsystem,Tekniska fakulteten,Department of Information Systems, University of Agder
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(creator_code:org_t)
- 2022
- 2022
- Engelska.
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Ingår i: ISCRAM 2022 Conference Proceedings – 19th International Conference on Information Systems for Crisis Response and Management. - 9788284270999 ; , s. 782-790
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Abstract
Ämnesord
Stäng
- Information and communication technology (ICT) and digitalization are often seen as enablers of co-production. But if its potential is not implemented, technology will rather act as a barrier. In Sweden, new types of “hybrid” co-production initiatives that engage civil citizen volunteers as first responders emerged a decade ago. Even though the benefits are recognized, the initiatives’ expansion are hampered by the ICT solutions. In this study, we explore why, by comparing the perspectives of national authorities, needs-owners, suppliers, and end-users. We describe the barriers, e.g., insufficient geofencing, to develop ICT for various mobile platforms, unavailability of a joint API, competitiveness and double roles among stakeholders, and ICT costs. We suggest how to address the barriers and argue that digitalized co-production of the type presented will likely increase. Here our study can contribute to the successive accumulation of knowledge.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- digitalization
- co-production
- ICT
- volunteers
- emergency response
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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