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A matter of perspec...
A matter of perspective: Conceptualizing the role of citizens in E-government based on value positions
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- Distel, Bettina (författare)
- University of Münster, Department of Information Systems, Germany
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- Lindgren, Ida, 1980- (författare)
- Linköpings universitet,Informationssystem och digitalisering,Filosofiska fakulteten
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(creator_code:org_t)
- Elsevier, 2023
- 2023
- Engelska.
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Ingår i: Government Information Quarterly. - : Elsevier. - 0740-624X .- 1872-9517. ; 40:4
- Relaterad länk:
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https://urn.kb.se/re...
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visa fler...
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https://doi.org/10.1...
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Abstract
Ämnesord
Stäng
- Citizens are oftentimes the central unit of analysis in e-government research and treated as one of the stakeholders receiving the most benefits from public sector digitalization. Still, they are mostly described in generalterms, and it remains unclear what roles they can assume in relation to e-government. Different understandingsof the citizens’ role in e-government may impact research, because they entail different axioms mainly in relationto the technological frame for e-government but also for the citizens’ relationship to public sector organizationsin general. The aim of this article is to investigate and conceptualize the citizens’ role in e-government based onpublic value positions. We depart from Rose et al.’s (2015) framework of value positions for managing e-government. After reviewing and analyzing extensive research on e-government, we use this framework tocontribute a clarification of the citizens’ role in each value position. Our analysis shows that the ideal citizen isconceptualized differently across the four value positions; ranging from an external entity that should servicethemselves using digital self-services, to an engaged agent that should be actively involved in policy making andservice delivery. In addition to this new perspective on the citizens’ role in e-government, we contribute with anextension of the public value positions framework. The extended framework presented in this article makes thesedifferences visible and we discuss consequences of the citizens’ role in e-government for other dimensions of theframework.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- Digital public services; Citizen; User; E-government; Value position; Theory-building
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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