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From e-ladder to e-...
From e-ladder to e-diamond - re-conceptualising models for public e-services
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- Goldkuhl, Göran, 1949- (författare)
- Linköpings universitet,VITS - Laboratoriet för verksamhetsinriktad systemutveckling,Filosofiska fakulteten
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- Persson, Anders, 1978- (författare)
- Linköpings universitet,VITS - Laboratoriet för verksamhetsinriktad systemutveckling,Filosofiska fakulteten
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(creator_code:org_t)
- Göteborg : Göteborgs universitet, 2006
- 2006
- Engelska.
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Ingår i: Proceedings of the 14th European Conference on Information Systems,2006. - Göteborg : Göteborgs universitet. - 9789163198946 ; , s. 584-595
- Relaterad länk:
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http://www.vits.org/...
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Abstract
Ämnesord
Stäng
- There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread use of such stage models (e-ladders) give rise to several questions. Are the categories of a stage model well chosen? Do e-services evolve through such a series of stages? Is there a real advancement between the different stages? Should one always strive for higher stages? Are higher stages inherently better than lower stages? Is a stage model a proper yardstick for evaluation and benchmarking? The paper pursues a critical examination of such stage models (called e-ladder). A conceptual analysis of stage models is performed based on a socio-pragmatic foundation. Empirical examples are given that show weaknesses in the assumptions and conceptualisations of stage models. An alternative model -the e-diamond - is presented consisting of three polarities (informative vs performative; standardized vs individualized; separate vs coordinated).
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Datavetenskap (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Computer Sciences (hsv//eng)
Nyckelord
- Computer science
- Datavetenskap
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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