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Public e-services i...
Public e-services in 3D : Conceptualizing public e-services in three dimensions
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- Lindgren, Ida, 1980- (författare)
- Linköpings universitet,VITS - Laboratoriet för verksamhetsinriktad systemutveckling,Tekniska högskolan
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- Jansson, Gabriella (författare)
- Linköpings universitet,Statsvetenskap,Filosofiska fakulteten
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(creator_code:org_t)
- 2012
- 2012
- Engelska.
- Relaterad länk:
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https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- This paper is conceptual and presents efforts to understand e-services in the public sector domain by decomposing the public e-service concept into three dimensions; as being (1) a service, (2) electronic, and (3) public (as contrasted to being private). Based on a three-dimensional model, these dimensions are discussed in a number of combinations, illustrating that most scholars in the e-government field fail to describe more than one or two of these dimensions, omitting important aspects of public e-services. In order to better describe and understand the complexity of governmentally supplied e-services it is argued that researchers need to adopt a three-dimensional view on public e-services.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- e-government
- e-services
- public sector organizations
- public services
- information systems
Publikations- och innehållstyp
- vet (ämneskategori)
- kon (ämneskategori)