Increasing the bandwidth in telework control

• Introducing telework represents a change in an organization's structure that will influence the actions of the teleworkers, compared to a traditional work situation. In most telework cases, their work will involve some information-providing activities. We here focus especially on asynchronus information sharing, such as recording information about customer contacts or equipment failure for future use by colleagues who are located at other sited. How can management-control practices be developed that encourage employees to perform such activities in the best interest of the organization? Based on literature about control, information provision, and decentralized organizations, we propose that management will have to introduce changes in controls together with telework arrangements. For signs if this has taken place we turn to four case studies published at Linköping University and find indications of some such changes, but also of control practices that may have been dysfunctional.

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