IS development/IT operations alignment in system development projects: a multi-method research

• The purpose of this paper is to explore IS development/IT operations alignment in system development projects. The paper triangulates data from four independent studies in order to explore how the two domains are aligned in today's system development projects. The paper concludes that the two domains are unsatisfactorily aligned: communication and information flow is not efficient, plans and activities are not well-connected, and they do not have a close working relationship. Our findings suggest that improving IS development/IT operations alignment must be a priority for IT managers, and we offer suggestions for focal issues. This study shed light on a new aspect of IT governance and alignment challenges, and provides researchers with data and perspectives for further research.

Ämnesord

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Nyckelord

IS development

IT operations

system development project

alignment

multi-method

focus group

case study

Delphi study

IT governance

Computer and Systems Science

Data- och systemvetenskap

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)