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Exploring Quality C...
Exploring Quality Challenges and the Validity of Excellence Models
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- Eriksson, Henrik, 1973 (författare)
- Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, Sweden,Chalmers University of Technology, Göteborg,Chalmers tekniska högskola
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- Gremyr, Ida, 1975 (författare)
- Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, Sweden,Chalmers University of Technology, Göteborg,Chalmers tekniska högskola
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- Bergquist, Bjarne (författare)
- Luleå tekniska universitet,Industriell Ekonomi,Luleå University of Technolog, Sweden,Luleå tekniska universitet (LTU),Luleå University of Technology (LTU)
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- Garvare, Rickard (författare)
- Luleå tekniska universitet,Industriell Ekonomi,Luleå University of Technolog, Sweden,Luleå tekniska universitet (LTU),Luleå University of Technology (LTU)
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- Fundin, Anders (författare)
- Mälardalens högskola,Innovation och produktrealisering,Mälardalens högskola, Eskilstuna,School of Innovation and Design, Mälardalen University, Eskilstuna, Sweden
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- Wiklund, Håkan (författare)
- Mittuniversitetet,Avdelningen för kvalitetsteknik, maskinteknik och matematik,Kvalitetsteknik,Mid Sweden University, Östersund, Sweden
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- Wester, Michael (författare)
- Swedish Institute for Quality, Göteborg, Sweden,Inistitutet för kvalitetsutveckling, Göteborg
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- Sörqvist, Lars (författare)
- KTH,Elkraftteknik,Royal Institute of Technology, Stockholm, Sweden,Kungliga tekniska högskolan, Stockholm,Kungliga Tekniska Högskolan (KTH),Royal Institute of Technology (KTH)
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(creator_code:org_t)
- 2016
- 2016
- Engelska.
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Ingår i: International Journal of Operations & Production Management. - 0144-3577 .- 1758-6593. ; 36:10, s. 1201-1221
- Relaterad länk:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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https://urn.kb.se/re...
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https://urn.kb.se/re...
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https://urn.kb.se/re...
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https://research.cha...
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Abstract
Ämnesord
Stäng
- Purpose: The purpose is to identify and explore important quality-related challenges facing organizations, and how current excellence models incorporate these challenges.Methodology: The article is based on a Delphi study in Swedish organizations, 49 challenges were generated and ranked according to importance. The top 10 ranked challenges were compared to the principles of four excellence models.Findings: The excellence models seem to still be relevant since their content matches many of the challenges identified. The MBNQA and the SIQ models were found to have the most comprehensive coverage, while the ISO model had limited coverage.Research Limitations/Implications: Three areas for further research were identified: 1) how QM can evolve in different contexts with varying needs in terms of adaptive and explorative capabilities, 2) the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements and 3) the roles of the owners and board of directors in QM, and how to organize and distribute responsibilities of the QM work.Practical and Social Implications: Three important challenges could be addressed in upcoming revisions of excellence models: 1) making QM a strategic issue for company owners; 2) involving customers in the improvement activities; and 3) developing processes that are robust, while still easily adaptable.Originality/Value: The Delphi study has identified upcoming challenges in the QM area based on input from 188 quality professionals.
Ämnesord
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Tillförlitlighets- och kvalitetsteknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Reliability and Maintenance (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Elektroteknik och elektronik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Electrical Engineering, Electronic Engineering, Information Engineering (hsv//eng)
- SAMHÄLLSVETENSKAP -- Annan samhällsvetenskap (hsv//swe)
- SOCIAL SCIENCES -- Other Social Sciences (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Annan teknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Other Engineering and Technologies (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- ISO 9000
- Quality management
- Delphi study
- Excellence models
- EFQM model
- MBNQA
- Kvalitetsteknik
- Quality Technology & Management
- Effective innovation and organisation (AERI)
- Effektiv innovation och organisation (FOI)
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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