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Post-deployment Dat...
Post-deployment Data Collection in Software-Intensive Embedded Products
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- Olsson Holmström, Helena (författare)
- Gothenburg University,Göteborgs universitet,Malmö högskola,Teknik och samhälle (TS),Software Center,Malmö universitet,Malmö university
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- Bosch, Jan, 1967 (författare)
- Department of Computer Science and Engineering, Chalmers University of Technology, Gothenburg, Sweden,Chalmers tekniska högskola,Chalmers University of Technology
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(creator_code:org_t)
- Berlin, Heidelberg : Springer, 2013
- 2013
- Engelska.
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Ingår i: Software Business. - Berlin, Heidelberg : Springer. - 9783642393358 - 9783642393365 ; 150, s. 79-89
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Abstract
Ämnesord
Stäng
- To stay competitive, software development companies need to constantly evolve their software development practices. Companies that succeed in shortening customer feedback loops, minimizing the time between customer proof points and learn from customer usage data will be able to accelerate innovation and improve the accuracy of their development investments. While contemporary research reports on a number of well-established techniques for actively involving customers before and during development, there is less evidence on how to successfully use post-deployment customer data as input to the development process. As a result, companies invest significantly in development efforts without having an accurate way of continuously validating whether the functionality they develop is of direct value to customers once the product is taken into use. In this paper, we explore techniques for involving customers and for collecting customer data in pre-development, during development and in the post-deployment phase of software development. We do so by studying three software development companies involved in large-scale development of embedded software. We present an inventory of the techniques they use for collecting customer feedback and we outline the key opportunities for more effective development and evolution based on post-deployment data collection.
Ämnesord
- NATURVETENSKAP -- Data- och informationsvetenskap -- Programvaruteknik (hsv//swe)
- NATURAL SCIENCES -- Computer and Information Sciences -- Software Engineering (hsv//eng)
- TEKNIK OCH TEKNOLOGIER -- Maskinteknik -- Tillförlitlighets- och kvalitetsteknik (hsv//swe)
- ENGINEERING AND TECHNOLOGY -- Mechanical Engineering -- Reliability and Maintenance (hsv//eng)
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Agile development
- customer involvement
- customer feedback
- post-deployment data collection
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
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