Experience Feedback Using Social Media : From the Product Lifecycle Phases to the Design Practices

• Many companies have been using lessons learned practices as one of their key knowledge management initiatives to capitalize on past experiences. For product development companies, learning from product lifecycle phases gives a true competitive advantage to improve the next generation of products. However, companies are still struggling in capturing and sharing lessons learned and applying them in new situations. Based on this consideration, the paper proposes a video-based approach–using social media technologies–as a way to leverage continuous capturing and sharing lessons learned from product lifecycle phases to design practices. The paper presents the findings of a case study within the aerospace industry, which investigates the current industrial practices with regard to experience feedback, and illustrates the implementation of a video-based approach. Further, the conceptual mock-up of video-based lessons learned sharing portal and its social platform that are aimed to support the design practices are illustrated.

Ämnesord

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Övrig annan teknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Other Engineering and Technologies not elsewhere specified (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Maskinteknik -- Annan maskinteknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Mechanical Engineering -- Other Mechanical Engineering (hsv//eng)

Nyckelord

Experience Feedback

Design Practice

Product-Service Systems

Experience Sharing

Lessons Learned

Web 2.0

Social Media

Video Sharing.

Produktinnovation

Publikations- och innehållstyp

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