Developing smart commercial real estate : Technology-based self-service (TBSS) in commercial real estate facilities

• Real estate companies are central actors in the development of a smart city. However, most industry participants are conservative and prefer to utilize established, often unintegrated, technologies rather than deploy newer technologies that would help achieve the goals of the smart city. To evaluate the potential of smart commercial real-estate (CRE) we studied a Swedish commercial real estate firm that has developed and deployed a technology-based self-service (TBSS) to help tenants reduce energy consumption. The study was grounded in the theoretical service-dominant (S-D) logic lexicon and our results suggest that for commercial real estate firms to successfully implement TBSS they need to enhance their competence in three areas: management of information technology, withinorganization and business-to-business networking skills. Further, these areas are inter-related and successful deployment of TBSS requires improvement in all three areas.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Explorative case study

Real estate industry

Service-dominant logic

Smart city competence

Technology-based self-service

Energy utilization

Reconfigurable hardware

Real estate industries

Smart cities

Technology-based self-services

Computer circuits

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)