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Negative emotions a...
Negative emotions and consumer behavioural intention to adopt emerging e-banking technology
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- Abikari, Masoome (författare)
- Mittuniversitetet,Institutionen för ekonomi, geografi, juridik och turism,CER,Mid Sweden University, Sweden
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- Öhman, Peter, 1960- (författare)
- Mittuniversitetet,Institutionen för ekonomi, geografi, juridik och turism,CER,Mid Sweden University, Sweden
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- Yazdanfar, Darush, 1955- (författare)
- Södertörns högskola,Mittuniversitetet,Institutionen för ekonomi, geografi, juridik och turism,Södertörn University,CER,Företagsekonomi,Mid Sweden University, Sweden
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(creator_code:org_t)
- 2022-08-08
- 2023
- Engelska.
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Ingår i: Journal of Financial Services Marketing. - : Springer Nature. - 1363-0539 .- 1479-1846. ; 28:4, s. 691-704
- Relaterad länk:
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https://doi.org/10.1...
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https://urn.kb.se/re...
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Abstract
Ämnesord
Stäng
- Successful implementation of e-banking technology depends on how consumers perceive the technology and how likely they are to adopt it. Although several studies have analysed the impact of some specific negative emotions, few studies examine a broad range of consumers’ negative emotions (i.e. both deterrence and loss emotions) arising from appraisals of e-banking technology. This study investigates the possible relationships between deterrence and loss emotions, and consumers’ behavioural intention to adopt emerging e-banking technology. Based on the unified theory of acceptance and use of technology, partial least squares structural equation modelling was used to analyse a conceptual model and related hypotheses. The empirical evidence draws attention to the relationship between loss emotions and consumers’ behavioural intention to adopt emerging e-banking technology through effort expectancy and performance expectancy, respectively.
Ämnesord
- SAMHÄLLSVETENSKAP -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)
- SOCIAL SCIENCES -- Economics and Business -- Business Administration (hsv//eng)
Nyckelord
- Deterrence emotions
- Emerging e-banking technology
- Loss emotions
- Unified theory of acceptance and use of technology
Publikations- och innehållstyp
- ref (ämneskategori)
- art (ämneskategori)
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