Public computer systems : a challenge for organizational learning

• The ‘Electronic Highway’ is most often discussed as a network of computers and cables, but it is also a service infrastructure and as a new communication medium bringing individuals and organizations together in new ways. Public Computer Systems (PCS), computers employed as an interface between organizations and their clients, are discussed as actors in client-organization relations in terms of the nature of the service delivered, the focus in terms of activities in the business process, role changes on part of professionals and clients, and the communicational style of the systems. It is concluded that PCS are not just information delivery machines, but also actors in a dialogue. Different designs of PCS will lead to the action space on part of the human actors changing in different ways.

Ämnesord

SAMHÄLLSVETENSKAP  -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)

SOCIAL SCIENCES  -- Political Science -- Public Administration Studies (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Systems, Social aspects (hsv//eng)

Nyckelord

Informatics

Informatik

Publikations- och innehållstyp

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