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E-government implem...
E-government implementation and monitoring : The case of Rwanda ‘one-stop’ E-government
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- Bakunzibake, Pierre, 1977- (author)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,College of Science and Technology, School of ICT, University of Rwanda, Kigali, Rwanda; Centre for Empirical Research on Information Systems, Örebro University School of Business, Örebro, Sweden
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- Klein, Gunnar O., 1953- (author)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,Centre for Empirical Research on Information Systems
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- Islam, M. Sirajul, 1974- (author)
- Örebro universitet,Handelshögskolan vid Örebro Universitet,Centre for Empirical Research on Information Systems
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(creator_code:org_t)
- 2019-02-19
- 2019
- English.
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In: The Electronic Journal of Information Systems in Developing Countries. - : John Wiley & Sons. - 1681-4835. ; 85:5
- Related links:
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https://urn.kb.se/re...
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https://doi.org/10.1...
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Abstract
Subject headings
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- Taking the case of the “one‐stop” e‐government initiative in Rwanda, the present study aims to find out how the “one‐stop” e‐government initiative is monitored at different government levels and stages and the extent to which the initiative is monitored. Furthermore, the study also aims to identify potential areas for improvement in the monitoring process. An exploratory qualitative study was undertaken in Rwandana gencies. The findings show that the monitoring of the process of implementing and improving one‐stop e‐government is partly formal at central government level and informal at local government level. Furthermore, the focus of the monitoring at the stage of use and maintenance leans more towards the benefits of end users as service consumers than those of the service providers. Incorporating formal methodological approaches at local government level and in all stages of the implementation and improvement process at central government level, as well as paying increased attention to back‐end process performance aspects, could introduce additional improvements into the monitoring practice and, in turn, increase project benefits.
Subject headings
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Keyword
- E‐government implementation
- evaluation
- monitoring
- one‐stop e‐government
- Rwanda
Publication and Content Type
- ref (subject category)
- art (subject category)
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