An exploratory study on how internet of things developing companies handle user experience requirements

• [Context and motivation] Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often dependent on several other systems, heavily impacting the user experience (UX). Finally, the domain is changing rapidly and is driven by technological innovation. [Question/problem] In this qualitative study, we explore how companies elicit UX requirements in the context of IoT. A key part of contemporary IoT development is also data-driven approaches. Thus, these are also considered in the study. [Principal idea/results] There is a knowledge gap around data-driven methodologies, there are examples of companies that collect large amount of data but do not always know how to utilize it. Furthermore, many of the companies struggle to handle the larger system context, where their products and the UX they control are only one part of the complete IoT ecosystem. [Contribution] We provide qualitative empirical data from IoT developing companies. Based on our findings, we identify challenges for the companies and areas for future work.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Elektroteknik och elektronik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Electrical Engineering, Electronic Engineering, Information Engineering (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Annan teknik -- Interaktionsteknik (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Other Engineering and Technologies -- Interaction Technologies (hsv//eng)

Nyckelord

Computer software selection and evaluation

Requirements engineering

Technology transfer

Data-driven approach

Empirical data

Exploratory studies

Internet of Things (IOT)

Qualitative study

Technological innovation

User experience requirements

User experiences (ux)

Internet of things

Publikations- och innehållstyp

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