Computer-based Psychological Counseling on the Web : an Empirical Study of Web4health

• This paper introduces an empirical study of Web4health, a Question-Answering system created as a part of a groupware for psychological counseling on the Web. A group of twenty-two test users, twelve psychotherapy patients and ten persons who had never had any contact with psychotherapy, tested the site submitting questions in natural language about psychological problems. Since our goal was to evaluate Web4health from a user perspective, we chose to apply qualitative research methods based on in-depth interviews and user observation in order to collect data. The results collected provide indications about how users experience computer-based counseling on the Web and how the online content should be presented

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

Nyckelord

Computer and Systems Sciences

data- och systemvetenskap

Publikations- och innehållstyp

ref (ämneskategori)

kon (ämneskategori)