Information searching in cultural heritage archives : a user study

• PurposeThe PICCH research project contributes to opening a dialogue between cultural heritage archives and users. Hence, the users are identified and their information needs, the search strategies they apply and the search challenges they experience are uncovered.Design/methodology/approachA combination of questionnaires and interviews is used for collection of data. Questionnaire data were collected from users of three different audiovisual archives. Semi-structured interviews were conducted with two user groups: (1) scholars searching information for research projects and (2) archivists who perform their own scholarly work and search information on behalf of others.FindingsThe questionnaire results show that the archive users mainly have an academic background. Hence, scholars and archivists constitute the target group for in-depth interviews. The interviews reveal that their information needs are multi-faceted and match the information need typology by Ingwersen. The scholars mainly apply collection-specific search strategies but have in common primarily doing keyword searching, which they typically plan in advance. The archivists do less planning owing to their knowledge of the collections. All interviewees demonstrate domain knowledge, archival intelligence and artefactual literacy in their use and mastering of the archives. The search challenges they experience can be characterised as search system complexity challenges, material challenges and metadata challenges.Originality/valueThe paper provides a rare insight into the complexity of the search situation of cultural heritage archives, and the users’ multi-facetted information needs and hence contributes to the dialogue between the archives and the users.

Ämnesord

SAMHÄLLSVETENSKAP  -- Annan samhällsvetenskap -- Tvärvetenskapliga studier inom samhällsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)

SAMHÄLLSVETENSKAP  -- Medie- och kommunikationsvetenskap -- Biblioteks- och informationsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Media and Communications -- Information Studies (hsv//eng)

Nyckelord

Archives

Audiovisual material

cultural heritage

information searching

user studies

Information Systems

Informationssystem

Biblioteks- och informationsvetenskap

Library and Information Science

Människa-dator interaktion

Human-Computer Interaction

Computer Science with specialization in Human-Computer Interaction

Datavetenskap med inriktning mot människa-datorinteraktion

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)