Cooperation and competition , C&C and JEP dissemination: : Health Care Quality Management: conference proceedings.

• “Co-opetition”, -co-operation for competition- is a key idea of this special issue of the IJHCQA, describes a situation in which independent departments, clinics, units or parties in health care sector co-operate with one another and co-ordinate their activities, thereby collaborating to achieve mutual goals which is patients’ satisfaction and health care quality assurance, but can at the same time compete with each other as well as with other health care providers. The basic philosophy underlying co-opetitive relationships is that all health care activities should aim for the establishment of mutually beneficial partnership relationships with other actors in the system, including competitors (Zineldin 2000, 2004). In short, the co-opetitive partners believe that their success does not require others to fail. They also have a philosophy that, in the spirit of trust and commitment, a win-win approach is the most effective way to assure the health care quality and patient safety. Good quality of care is considered to be the right of all patients and the responsibility of all involved actors in health care sector. Assuring the good health care quality is an ethical obligation of health care providers. Good-quality care makes, for example, contraception safer and more effective. Poorly delivered medical and health care services can cause infections, injuries, and even death. Poor services, in family planning clients and programs also can lead to incorrect, inconsistent, or discontinued contraceptive use and thus to unwanted pregnancies. Good-quality clinical services reduced clients' fears, increased their confidence in the care received, and generated loyalty to the clinic. In contrast, poor care can discourage women from seeking family planning or prompt clients to discontinue using family planning. Patients are more likely to feel safely the medical and health care provider is friendly, if they were satisfied with services, and if they had been told about the advantages and side effects of several treatment methods. Even health care staff members derive greater personal and professional satisfaction from their jobs when they can offer good-quality care and can feel their work is valuable. Some studies argue that the most satisfying aspect of physicians jobs was helping people and the community recognition they received for it.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

Nyckelord

Quality management

health care

coopertion

competition

Egypt

amalgam

patient

Business studies

Företagsekonomi

Ledarskap, entreprenörskap och organisation

Ledarskap, entreprenörskap och organisation

Idrottsvetenskap

Sport Science

Marketing

Marknadsföring

Publikations- och innehållstyp

pop (ämneskategori)

pro (ämneskategori)