Unexpected Problems Associated with the Federated IT Governance Structure in Robotic Process Automation (RPA) Deployment

• We investigate the federated IT governance structure in RPA deployment. Due to the inherent nature of RPA being an exemplary instantiation of lightweight IT, federated governance structure (avoiding fully centralized or fully decentralized modes) is arguably a viable option for governance. However, our case study in Telco with numerous RPA implementations reveals some unexpected problems associated with the federated governance structure. These problems emerge from difficulties in reusing the RPA components and elements across business units as well from difficulties in striking the right balance between centralization and local needs. Our study contributes to the literature on lightweight IT and IT governance by critically assessing the benefits and drawbacks associated with one specific mode (federated) of governing lightweight IT (RPA).

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

NATURVETENSKAP  -- Data- och informationsvetenskap -- Systemvetenskap, informationssystem och informatik (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Information Systems (hsv//eng)

NATURVETENSKAP  -- Data- och informationsvetenskap -- Annan data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Other Computer and Information Science (hsv//eng)

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

NATURVETENSKAP  -- Data- och informationsvetenskap (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences (hsv//eng)

Nyckelord

governance structure

federated IT governance

Robotic Process Automation (RPA)

deployment

case study

Publikations- och innehållstyp

vet (ämneskategori)

ovr (ämneskategori)