Being a gift - Multilingual healthcare professionals in neonatal care

• Background: Parents said that they sometimes wished they had a multilingual physician as an interpreter, because the physician would understand the child's care and treatment and share a language with the parents. Aim: To understand and describe the lived experience of multilingual neonatal healthcare professionals dealing with interpreting in their workplace, performing as interpreters in addition to their regular work. Methods: Interviews with multilingual neonatal healthcare professionals and analysed using a phenomenological reflective lifeworld approach. Results: Multilingual healthcare professionals understood the interpreting experience as being a gift, comprising three themes: feeling satisfaction – happiness from helping workplace colleagues; identifying with families – empathy from having been in the same situation; and expected to be available – colleagues expected them to provide interpreting services. Conclusion: This study found that it is common in neonatal care to use multilingual healthcare professionals to interpret communication with parents when language barriers exist. © 2021

Ämnesord

MEDICIN OCH HÄLSOVETENSKAP  -- Hälsovetenskap -- Omvårdnad (hsv//swe)

MEDICAL AND HEALTH SCIENCES  -- Health Sciences -- Nursing (hsv//eng)

Nyckelord

Healthcare professionals

Multilingual

Neonatal intensive care

Qualitative study

article

communication barrier

empathy

happiness

human

human experiment

interview

newborn

newborn intensive care

personal experience

qualitative research

satisfaction

workplace

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)