Evaluating N-best Calibration of Natural Language Understanding for Dialogue Systems

• A Natural Language Understanding (NLU) component can be used in a dialogue system to perform intent classification, returning an N-best list of hypotheses with corresponding confidence estimates. We perform an in-depth evaluation of 5 NLUs, focusing on confidence estimation. We measure and visualize calibration for the 10 best hypotheses on model level and rank level, and also measure classification performance. The results indicate a trade-off between calibration and performance. In particular, Rasa (with Sklearn classifier) had the best calibration but the lowest performance scores, while Watson Assistant had the best performance but a poor calibration.

Ämnesord

NATURVETENSKAP  -- Data- och informationsvetenskap -- Språkteknologi (hsv//swe)

NATURAL SCIENCES  -- Computer and Information Sciences -- Language Technology (hsv//eng)

TEKNIK OCH TEKNOLOGIER  -- Elektroteknik och elektronik -- Datorsystem (hsv//swe)

ENGINEERING AND TECHNOLOGY  -- Electrical Engineering, Electronic Engineering, Information Engineering -- Computer Systems (hsv//eng)

Nyckelord

confidence estimation

confidence calibration

intent classification

dialogue systems

Publikations- och innehållstyp

ref (ämneskategori)

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