After Quantification: Quality Dialogue and Performance in a Swedish Municipality

• The article discusses the performance management and quality systems as widely accepted reform processes in the New Public Management (NPM). These reforms are said to be built on a rational model of decision making by gathering information from various accounting, auditing and accountability systems. The chief characteristic of this system is customer focus, which motivates the management and evaluation of an operation. The article further discusses how the model of quality dialogue was implemented by different administrations including the city administrative office, the upper secondary school, and the four districts of the City of Gothenburg.

Ämnesord

SAMHÄLLSVETENSKAP  -- Statsvetenskap -- Studier av offentlig förvaltning (hsv//swe)

SOCIAL SCIENCES  -- Political Science -- Public Administration Studies (hsv//eng)

Nyckelord

Quality dialogue

Performance

Accountability

Publikations- och innehållstyp

ref (ämneskategori)

art (ämneskategori)