Systematic Framework to Assess Social Impacts of Sharing Platforms

• (1) BackgroundResearch and user experience suggests both positive and negative social impacts resulting from practices in the sharing economy: social cohesion vs. gentrification; inclusiveness vs. discrimination; flexible employment vs. exploitation. However, as yet, there is no framework for understanding or assessing these social impacts holistically.(2) ObjectiveWe aim to improve understanding of the social impacts of sharing platforms and develop a systematic framework to assess these impacts.(3) MethodsWe conduct a narrative literature review and stakeholder workshop, integrating insights to produce a systematic social impact assessment framework and a practice-oriented tool.(4) ResultsWe identify four social aspects—trust, empowerment, social justice, and inclusivity—and eighteen indicators that make up the framework. We describe each indicator and its relevance to the sharing economy as well as suggest measurable variables in the form of a practice-oriented tool.(5) ConclusionsThe framework and tool are the first holistic method for assessing social impact in the sharing economy, which may inform researchers, sharing platforms, regulators, investors, and citizens to mitigate adverse social impacts while enhancing the overall net social value of the sharing economy.

Ämnesord

SAMHÄLLSVETENSKAP  -- Annan samhällsvetenskap -- Tvärvetenskapliga studier inom samhällsvetenskap (hsv//swe)

SOCIAL SCIENCES  -- Other Social Sciences -- Social Sciences Interdisciplinary (hsv//eng)

Nyckelord

Social sustainability assessment

Framework

sharing economy

Publikations- och innehållstyp

art (ämneskategori)

ref (ämneskategori)