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Numrering	Referens	Omslagsbild	Hitta
1.	Magnusson, Monika, 1965-, et al. (författare) Facebook usage in government : A case study of information content 2012 Ingår i: AMCIS 2012<em> Proceedings.</em> Paper 11. - Atlanta : Association for Information Systems. - 9780615663463 Konferensbidrag (refereegranskat)abstract Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.

Magnusson, Monika, 1965-, et al. (författare)
Facebook usage in government : A case study of information content
2012
Ingår i: AMCIS 2012<em> Proceedings.</em> Paper 11. - Atlanta : Association for Information Systems. - 9780615663463
Konferensbidrag (refereegranskat)abstract
- Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.

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