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Sökning: swepub > Övrigt vetenskapligt > Göteborgs universitet > Högskolan i Borås > Fritt online

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1.
  • Johannesson, Krister, 1970- (författare)
  • I främsta rummet
  • 2009
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • The purpose of the thesis is to investigate planning processes for academic library buildings and the outcomes of such processes. This is accomplished through a case study utilising discourse analysis. The main question is: How is a vision of an academic library implemented in and through a building? The case study is retrospective and focused on the building of a new library at Kalmar University, Sweden, at the end of the 1990s. During this period, technological and educational developments and general societal change transformed the context of library planning and made way for renegotiations of the librarian profession. A critical realist approach characterises the study of visions, processes and the analysis of the various functions of the building. Results reveal the proactive nature of the activities of the library director in Kalmar. Early in the process he formulated a vision in which he presents the library as an information resource, a meeting place between different user groups and a workplace intended to promote learning and knowledge. From a professional point of view, the vision implied a dehierarchisation of relations both within the library staff and between library staff and visitors. The vision was based on an interpretation of Swedish national educational policy, and architecturally manifested by an ambition to reduce the physical and psychological boundaries between library staff and visitors. The early formulation of the vision together with the clients’ use of architectural expertise facilitated the choice of architects. However during the process a need arose to anchor the decision in the library field. Efforts were made to address library expertise and to collect user comments from a broader academic field. Discourses concerning the university library as a workplace and a meeting place were especially evident in the strategies of the leading agents. The discourses uncovered in the study correspond to more general discourses which became prominent in society and higher education during the period in question. The library itself has met growing appreciation by users both from within and outside the university. The proactive leadership demonstrated by the library director in Kalmar was based on hegemony rather than coercion. This corresponds to contemporary tendencies. Hegemonic consent may persist even after changes in leadership. In Kalmar however, architectural solutions with insufficient support from the library staff have been reconstructed after changes in leadership. Future research on architectural planning processes may pay further attention to different discursive resources, social fields and the positions within them.
2.
  • Björk Brämberg, Elisabeth, 1971- (författare)
  • Att vara invandrare och patient i Sverige
  • 2008
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • This thesis focuses on immigrants in Sweden. What experiences from the meeting with Swedish society do immigrants have and what meaning does the immigrant background have when they have been patients within the Swedish health and medical service? Former research about patients with an immigrant background can be divided into two perspectives. One which illuminates ethnically demarcated immigrant groups and specific needs. The other perspective has an individually adopted approach independently of the patients’ ethnical background. Here it is mainly the communication problems that are stressed, since these make it hard to understand the individual’s needs.The two empirical studies of the thesis start from an individualised perspective, a life world perspective. Research data have been collected through open interviews.The overall purpose was to develop a deepened understanding of what it means to live as an immigrant in Sweden and receive care. The aim of the pre-study was to examine immigrants’ experiences of participation in municipal home care. In the main study the overall purpose was used and two research questions were asked: What do persons with an immigrant background have to tell us about their situation in Swedish society? How does the situation as an immigrant in Sweden influence the experience of being a patient in Swedish health and medical care?The pre-study shows that participation means making demands and meeting caregivers who view the patient as an actor with the right to make his or her own decisions. One important postulate seems to be access to a good interpreter. To refrain from participation seems to be about adopting a passive attitude as a patient. It seems as if it is the caregivers who are the active ones and the ones setting the standards for the contents of the care. To experience not being invited to participation mainly seems to originate from the fact that the interviewees could neither understand nor make themselves understood. One consequence is that patients are just looked upon as carriers of a symptom.The main study shows that the interviewees’ existential existence as patients involves the whole life situation. Different forms of unsurmountable difficulties might reinforce each other. The ambition to establish oneself in a new home country might therefore be passivised. For patients with immigrant background earlier experiences from exposed situations seem to influence how the patients feel about their treatment. The additional knowledge is that problems seem to reinforce each other. Patients with an immigrant background must be treated as individuals. Every individual’s story has to be made visible.The thesis shows that caregivers ought to endeavour to understand the individual. To encourage dialogue, despite language problems, is of importance for the patient to be able to express his or her needs. The use of an interpreter may have a positive influence on these patients’ possibilities to exert an influence. This means that caregivers who consult an interpreter should build up their competence to communicate through an interpreter.
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4.
  • Jansson, Bertil (författare)
  • Bibliotekarien
  • 2010
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • This thesis is about librarians and librarianship. Questions asked in the thesis are how the librarianship developed between 1475 and 1780 and what the core and the main tasks of the profession were. There is also the question whether the profession is built on a common basis to rely on and if it is characterized by unique knowledge. The history of the librarian is divided in three parallel ongoing parts, the practical, the visionary and finally the personal, the librarians own attitudes. The practical area is characterized by the practical work, as cataloguing, classification, care of books, shelving and protecting the documents in different ways from several possible threats. The work is dictated by the employer. The visionary part complements and develops the methods of library work being established in the practical area, the librarians themselves formulate their thoughts of libraries and librarianship, defines the roles of libraries in society, in education and research. The librarians think about the content of the work and the future of libraries. These two areas done, another dimension is born. That is the ethics of the librarianship, how to behave and how to act towards library users and this dimension puts the librarian in the centre. There have been signs of this before but the completion is done in 1780 by Cotton des Houssayes. His speech opens the future for the librarians to come. The time period covers 305 years from 1475 until 1780. Starting point for this research about the librarian is 1475 because in that year pope Sixtus IV appointed Bartolomeus Platina as librarian of the Vatican library. The bull of 1475 is an official document that describes the librarian as a librarian and that he is told what to do, where to do it, how to do it and why. Jean-Baptiste Cotton des Houssayes, appointed in 1780, sets an end to this period with his speech to the General Assembly of the Sorbonne university in Paris. His speech completes the creation of the librarian. It is also the starting point of something new in librarianship. The common tasks of the librarians investigated, reveal what can be regarded as the essence of librarianship. From the practical area, the employers gave the librarians their tasks, executed at different places in different kinds of libraries. From the area of visions, the librarians built their visions as a continuum of the experiences from the practical work. New areas like the role of the librarian, the goals for the library itself and the librarians as the executors and pathfinders for the future. More of theory became a natural part of the librarianship. The last area of the development of the librarian is to adopt ethical aspects of their profession. This dimension is a self-reflecting attitude important to the librarians themselves.
5.
  • Lundberg, Christine (författare)
  • Challenges in Delivering Services:
  • 2010
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • Significant challenges are faced by front-line hospitality and tourism employees interacting with customers on a daily basis. These challenges and the ways they are dealt with form the focus of this thesis. As they interact, a range of incidents may arise from highly satisfactory encounters to service failures. It has been argued that in order to achieve satisfactory service encounters, employees need to feel in control, satisfied and motivated as well as being given appropriate assistance, information and training. Front-line employees in hospitality and tourism are focused on here due to the complex nature of the industry. It is commonly agreed that it is characterised by poor working conditions such as anti-social working hours, part-time and/or seasonal work, minimal on-the-job training and low levels of pay. These are all factors which may affect employee work satisfaction and motivation as well as recruitment and retention.The thesis is comprised of four studies. In Study I, hospitality and tourism employee work motivation is analysed. Study II examines front-line hotel restaurant employees’ experiences of service encounters. How the skills utilised by employees during these service encounters are acquired and developed is then explored in Study III. Study IV concludes by examining employee informal information sharing activities, which offer one way of developing these skills.The thesis’ findings paint a more positive picture of work and workers in hospitality and tourism than suggested in some of the earlier published research. This could be explained by the fact that the thesis utilises an employee perspective in its truest sense. The findings of the thesis show that employees are motivated (to large extent by factors that have been pointed out in earlier published work motivation research) and that they are active in the pursuit of developing skills necessary to create satisfactory service encounters. Another conclusion of the thesis’ findings is that the interaction between workers and guests in the service encounter provides an important opportunity for workers to feel satisfied at work.
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9.
  • Carlson Ingdahl, Tina, et al. (författare)
  • Människor, skjortor och siffror - reducera komplexitet och en order blir till
  • 2012
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • More than 35 years ago, calls were made for research on the constitutive role of accounting. Since then, many statements have been made to specify what accounting is or is not. This study describes what accounting does, in order to amalgamate a fragmented picture of accounting in practice, instead of seeking the answer to the existential question of what accounting really is. The purpose of this study was to investigate and describe what accounting does, and how this is done on the basis of business meetings in order to contribute to a better understanding of the role of accounting in practice. This study is based on the actor-network theory approach. Particular attention has been paid to accounting as named numbers, when becoming a performative participant in framed situations. The framed situations of business meetings contained three elements; 1) pure calculation, 2) qualculation which include both calculation and judgments, and 3) calqulation as a collective social process. An ethnographically inspired field study was carried out at Eton Fashion AB, a Swedish shirt making company. Data was collected by participant observations of business meetings supported by interviews. Photography, sound recording, and field notes were used as techniques for documentation. Diagnoses of five business meetings revealed that; 1) accounting restricted time, place and content, 2) accounting brought past and future into the present, 3) accounting summarized and obscured discontinuities, 4) accounting defined people and things, and 5) accounting called for the filling of content. Accounting became an actor in these five ways as they were allied with people and things that appeared in the meetings. Accounting was in a context where people made sense of situations by making both estimates and judgments. During the meetings, an ongoing reduction of complexity was taking place. Step by step, diversity and complexity were reduced until an order filled with numbers was the only thing remaining. At the same time, something was gained, as we step by step achieved greater legibility, transportability and universality. In this way the situation could subsist. It might move to new situations and it might allow for new summaries and new situations to take place. The situation of a meeting contained elements of pure calculation representing the cold, anonymous and empty part. Often though, calculation, because of its emptiness, initiated for qualculation and calqulation to begin. Accounting as an idea is a taken for granted phenomenon, with influence, often far beyond what we can see when we find ourselves in a given situation. I conclude that it could have been some other way. It is not accounting in itself, its own excellence or ability to represent the truth, which makes it successful. The success story of accounting is simply about “the others” with whom accounting is an ally.
10.
  • Dahlström, Mats (författare)
  • Under utgivning:
  • 2006
  • Doktorsavhandling (övrigt vetenskapligt)
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