Standardization and Innovation : The Janus-face of Service Innovation

• This study is focused on the back-office function of service innovation, in which much service innovation work is executed. The paper shows that standardization is an important and interrelated part in service innovation.Standardization is utilized by management at several levels of the development process as a way of organizing the courses of action. The approach utilized for the collection of empirical data is qualitative interviews as a basis for a comparative case study.

Ämnesord

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Företagsekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Business Administration (hsv//eng)

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business (hsv//eng)

Nyckelord

Innovation management

Standardization

Service organizations

Industrial Economics and Organisations

industriell ekonomi och organisation

Publikations- och innehållstyp

vet (ämneskategori)

kon (ämneskategori)