| 1. |
- Gonäs, Lena, 1945-, et al.
(författare)
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Introduktion till nummer 3 2009.
- 2009
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Ingår i: Arbetsmarknad & Arbetsliv. - Karlstad : Karlstads universitet. - 1400-9692 .- 2002-343X. ; 15:3, s. 7-10
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Tidskriftsartikel (populärvet., debatt m.m.)
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| 2. |
- Gonäs, Lena, 1945-, et al.
(författare)
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Introduktion till nr 1 2013
- 2013
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Ingår i: Arbetsmarknad & Arbetsliv. - Karlstad : Karlstads universitet. - 1400-9692 .- 2002-343X. ; 19:1, s. 5-7
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Tidskriftsartikel (populärvet., debatt m.m.)
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| 3. |
- Gonäs, Lena, 1945-, et al.
(författare)
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Introduktion till nr 3 2010.
- 2010
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Ingår i: Arbetsmarknad & Arbetsliv. - Karlstad : Karlstads universitet. - 1400-9692 .- 2002-343X. ; 16:3, s. 7-10
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Tidskriftsartikel (populärvet., debatt m.m.)
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| 4. |
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| 5. |
- Bergqvist, Tuula
(författare)
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Självständighetens livsform(er) och småföretagande : tillämpning och utveckling av realistisk livsformsanalys
- 2004
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis focuses on the realist life mode analysis, especially the independent life mode, and the empirical field of entrepreneurship – running a small firm. The aim is to broaden the general understanding for entrepreneurship to include non-capitalistic rationality through application and development of realist life mode analysis. The application of the analysis is done by studying different social phenomena within the field of entrepreneurship. The two phenomena in question are expansion of small firms and trust between an entrepreneur and an employee, and flexibility in small firms. The problem concerning this theoretical application has to do with showing how life mode analysis can be used to explain that entrepreneurship does not have to be about capitalism. The problem concerning theoretical development has to do with identifying social relations and mechanisms that constitute the everyday life of entrepreneurs. The study has been carried out as a qualitative interview study and it is based on the methodology of critical realism. Concerning expansion and trust between an entrepreneur and an employee, my study shows that as an expression of an entrepreneur’s socio centric life mode specific way to interpret reality trust can be an obstacle for employing extra labour-force outside the own firm. Trust can also be an obstacle for an existing relationship to function smoothly if the entrepreneur and the employee live different life modes. However, my study shows that trust can also function as a possible incitement for employment. My conclusion concerning flexibility is that the concept of flexibility, defined with a starting point in the capitalist principles of the economic market, is occasionally misused in literature. My structural perspective shows that not all small firms are driven by these motives powers. Capitalistic small firms do exist and are to be described as flexible, but not all small firms. The size of the firm conditions entrepreneurship in many ways but it does not condition the rationality. My study also shows that the independent life mode as described in the theory so far characterizes simple commodity production and not production of services. Structural changes seem to have resulted in two different life modes for independent entrepreneurs; a commodity specific independent life mode and a service specific independent life mode.
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| 6. |
- Gonäs, Lena, 1945-, et al.
(författare)
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Introduktion till nr 3 2012.
- 2012
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Ingår i: Arbetsmarknad & Arbetsliv. - Karlstad : Karlstads universitet. - 1400-9692 .- 2002-343X. ; 18:3, s. 5-8
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Tidskriftsartikel (populärvet., debatt m.m.)
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| 7. |
- Gonäs, Lena, 1945-, et al.
(författare)
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Introduktion till nummer 4 2008.
- 2008
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Ingår i: Arbetsmarknad & Arbetsliv. - Karlstad : Karlstads universitet. - 1400-9692 .- 2002-343X. ; 14:4, s. 7-9
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Tidskriftsartikel (populärvet., debatt m.m.)
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| 8. |
- Ivarsson, Lars
(författare)
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Vad betyder kundfokus? : En studie av närhet, kompetens och teknik
- 2005
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This is a dissertation about customer focus. Customer focus is a concept that can be understood in terms of giving the customer what the customer wants. It has been argued that the industrial society has transformed into a service society with the obvious consequence that services nowadays play a leading part, not at least in regard to customer focus. The customer of today is claimed to have lost interest in mass consumption and is much attracted to personalized and unique solutions, something that results in the fact that businesses must create or develop customer focus, i.e. listen to the customer’s wishes, needs, and demands. According to most researchers in this field, “service excellence” is the primary aspect one firm can use in order to successfully compete with other similar firms. According to Service Management, customer focus is much about developing a personal relationship between the service provider (employee) and the customer. In order to that, the service provider needs to adjust his or hers behaviour in accordance with the customer. This circumstance has a tendency to lead to a “master-and-servant” relation, in which the service provider must obey the various wishes, needs, and demands any customer may have. Most studies on customer focus have been undertaken in the context of low skill service work, but the results have often (implicitly) been generalized to comprise all service work in the whole service sector. As a consequence of this situation, my survey takes on high skill service work (banking and health care). The main purpose of the survey is to examine if the results and analyses, presented from service management apply when the services are not low skill. The results from this survey shows that Service Managements heavily emphasis of the personal relationship between employee and customer – in which the service provider in some meaning need to undertake the role of a servant – can be questioned. The results also show that there is a discrepancy between (bank customers’ and patients’) opinion on an abstract comprehensive level and a specific level where various situations and errands are defined. Further, the dissertation shows that the various factors that can be included in the conception of customer focus, need to be examine more carefully. Some factors integrate in a way that makes it difficult to separate them, and one specific factor can in fact hold a variety of essences.
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| 10. |
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