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Sökning: swepub > Karlstads universitet > Kristensson Per

  • Resultat 1-10 av 149
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  • Edvardsson, Bo, et al. (författare)
  • Customer Integration in Service Innovation
  • 2010
  • Ingår i: The handbook of Innovation and Services. - Cheltenham : Edward Elgar Publishing. - 9781849803304 - 9781847205049 ; , s. 301-317
  • Bokkapitel (refereegranskat)
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4.
  • Glaa, Besma, et al. (författare)
  • Service teams and understanding of customer value creation
  • 2019
  • Ingår i: Service Innovation for Sustainable Business. - Singapore : World Scientific. - 9789813273382 - 9789813273375 ; , s. 117-133
  • Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
    • The following sections are included: Introduction Service Innovation as a Change in the Customer Value Creation Process What is a Service Team? Different Configurations of Service Teams Service Teams and Their Understanding of Customer Value Creation Conclusion References
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5.
  • Gustafsson, Anders, 1964-, et al. (författare)
  • Customer co-creation in service innovation: a matter of communication?
  • 2012
  • Ingår i: Journal of Service Management. - Bingley, UK : Emerald. - 1757-5818 .- 1757-5826. ; 23:3, s. 311-327
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose - Customer co-creation is becoming increasingly popular among companies, and intensive communication with customers is generally seen as a determinant of the success of a new service or product. The purpose of this study is to analyze customer co-creation based on four dimensions of communication - frequency, direction, modality, and content - in order to understand the value of customer co-creation in service innovation. One of the key aims of the study is to investigate whether all dimensions of customer co-creation have an effect on product and market success, and if the effect depends on the degree of innovativeness of a development project. Design/methodology/approach - The authors conducted a study including 334 managers with experience in new service and product development to examine how development projects applied customer co-creation in terms of communication in order to address future customer needs. Data were analyzed using partial least squares (PIS). The first analysis was performed with a sub-sample of 207 development projects regarding incremental innovations. A subsequent analysis was performed with a sub-sample of 77 development projects on radical innovations. Findings - A total of three of the four dimensions of customer co-creation (frequency, direction, and content) have a positive and equally significant effect on product success when developing incremental innovations. For radical innovations, frequency has a positive effect and content has a negative significant effect on product success. These findings suggest that co-creation and innovation can be combined, but that the choice of methods for co-creation differs depending on whether incremental or radical innovations are developed. Originality/value - Despite a general consensus that co-creation with customers is beneficial, there is a lack of agreement regarding how and why. The present article addresses this shortcoming and shows that co-creation is largely about communicating with customers in order to understand their future needs. On the other hand, a company working on radical innovations may wish to limit customer input that is too concrete or solution based.
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6.
  • Kristensson, Per, 1969- (författare)
  • Managing ideas that are unthinkable in advance
  • 2006
  • Ingår i: <em>Involving Customers in New Service Development</em>. - London : Imperial College Press. ; , s. 127-141
  • Bokkapitel (refereegranskat)
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7.
  • Kristensson, Per (författare)
  • Service Development with IT-support. The Effects of Information Technology upon Creativity
  • 2000
  • Rapport (övrigt vetenskapligt/konstnärligt)abstract
    • In the present research paper the aim is to outline a theoretical framework for the empirical study of the effects of information technology upon creativity. Deriving from research, it is assumed that creativity plays a crucial role in the early phases of new service development. This counts for information technology as well. Thus, investigating the effects of information technology upon creativity will contribute to the early phases of new service development. More specifically, the present investigation considers the problem of providing tools for groups and individuals dealing with creative work, the seed of innovation, using information technology to communicate ideas. With the development of information technology it is assumed that the development processes of services, as well as for prod-ucts, could be made more efficient. Using an experimental design two studies were conducted comparing computer-mediated communication with face-to-face communication. The results indicates that there is a positive relationship between the amount of social context cues a certain media allow being transmitted and group performance. In the end managerial implications for distributed group work are discussed
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8.
  • Kristensson, Per, 1969-, et al. (författare)
  • Swedish upper secondary school pupils' sense of coherence, coping resources and aggressiveness in relation to educational track and performance
  • 2005
  • Ingår i: Scandinavian Journal of Caring Sciences. - Malden : Wiley. - 0283-9318 .- 1471-6712. ; 19:1, s. 77-84
  • Tidskriftsartikel (refereegranskat)abstract
    • The health of an individual depends on how well he or she can handle various stressors in his or her environment. One vulnerable period occurs during the transition from child to adult. The overall aim of this research project was to determine whether differences in the ability to deal with stress are related to various health indicators, aggression, and school marks during primary and upper secondary school. Data were collected class-wise and 253 Swedish upper secondary school pupils participated. Three well-established questionnaires [Sense of Coherence (SOC), Coping Resources Inventory (CRI) and Aggression Questionnaire (AQ)] were used. In addition, blood pressure, teacher evaluation and school marks were collected. Some demographic data such as gender, age and type of study programme were also collected. Both SOC and Coping Resources Inventory correlated significantly positively with many of the primary and upper secondary marks, while the AQ had significantly negative correlations with the mark. Females obtained higher values than males in Coping Resources Inventory, but lower in SOC and AQ.
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9.
  • Kristensson, Per, 1969- (författare)
  • Technology readiness
  • 2003
  • Ingår i: Morgondagens tjänster. - Stockholm : Enspiro. - 9197143030 ; , s. 51-68
  • Bokkapitel (refereegranskat)
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10.
  • Kristensson, Per, 1969- (författare)
  • The effects of information technology on creativity
  • 2001
  • Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
    • All innovation begins with creative ideas. Thus, the quality of new products and services is dependent on the creative performance of individuals working alone or in groups. Deriving from research, it is assumed that creativity and information technology (IT) play important roles in service development. Given the increased importance of IT used as a means of communication in organizations, the present thesis aims to examine the effects information technology will have on creative performance. More specifically, the focus of the study was how the creative performance of small groups and individuals, operationalized in terms of process and product, was affected when provided IT tools for communicating ideas. The consensual assessment technique was employed along with independent judges to obtain objective measures. Additionally, participants subjective perceptions were also collected. Two experimental studies were conducted, both with IT as an independent variable. In Study I, the importance of internal beliefs, such as the perceived usefulness of IT, was also considered. Only with small effects detected. As for the IT variable, the possibility of interaction appeared as important, especially regarding the creative process. In study II, the effects of group versus individual creativity were also investigated. The results indicated that IT can decrease relevant creative abilities for both individuals and groups considering its quantitative aspects, with small groups having a better process, and to some extent, also product. Concerning the IT variable, the face-to-face group produced significantly more incubations and overall, also had a better flow in the creative process. Finally, of interest for validity, participants' self-reported perceptions of product and process showed agreement with objective measures. In conclusion, the results suggests that IT affects the creative process somewhat negatively, leaving the creative product more or less unaffected.
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