| 71. |
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| 72. |
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| 73. |
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| 74. |
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| 75. |
- Grönlund, Åke, 1954-
(author)
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Public computer systems : a challenge for organizational learning
- 1994
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In: Computer networks and ISDN systems. - : Elsevier. - 0169-7552 .- 1879-2324. ; 26:Supplement 2, s. S119-S128
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Journal article (peer-reviewed)abstract
- The ‘Electronic Highway’ is most often discussed as a network of computers and cables, but it is also a service infrastructure and as a new communication medium bringing individuals and organizations together in new ways. Public Computer Systems (PCS), computers employed as an interface between organizations and their clients, are discussed as actors in client-organization relations in terms of the nature of the service delivered, the focus in terms of activities in the business process, role changes on part of professionals and clients, and the communicational style of the systems. It is concluded that PCS are not just information delivery machines, but also actors in a dialogue. Different designs of PCS will lead to the action space on part of the human actors changing in different ways.
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| 76. |
- Grönlund, Åke, 1954-
(author)
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Public computer systems : a new focus for information systems research
- 1998
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In: Information Polity. - Amsterdam : IOS Press. - 1570-1255 .- 1875-8754. ; 6:1, s. 47-65
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Journal article (peer-reviewed)abstract
- "Public Computer Systems" (PCSs) are systems used in client-organisation encounters. The purpose of this paper is to provide a framework for discussing PCSs as tools in client-organisation communication. To that end, a three-level analysis scheme for client-organisation encounters (COEs) and the potential role of PCSs as change agents for those encounters is suggested; the object level, discussing the elements of COEs, the functional level, discussing the role of PCSs as a tool for achieving changes in the functionality of the client-organisation interface, and the strategic level, discussing COE paradigms. It is concluded that PCSs provide an important new focus for IS studies because they may be used to design new social fora and make for changed roles of clients and professionals, thus affecting the terms of the societal dialogue. It is suggested that the public sector has a special responsibility for this dialogue, and that therefore strategic level analysis, largely ignored so far, should be added to the agenda of public sector information system issues.
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| 77. |
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| 78. |
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| 79. |
- Grönlund, Åke, 1954-
(author)
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State of the art in e-Gov research : surveying conference publications
- 2005
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In: International Journal of Electronic Government Research. - : IGI Global. - 1548-3886 .- 1548-3894. ; 1:4, s. 1-25
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Journal article (peer-reviewed)abstract
- This article assesses the maturity of the e-government (e-gov) field by examining the nature of 170 papers published at three major e-gov conferences using a straightforward maturity model. Papers were examined mainly for rigor but, to some extent, also for relevance. It was found that theory generation and theory testing are not frequent, while case stories (no theory, no structured data collection) and product descriptions (no analysis or test) are. Also, claims beyond what is reasonable, given the method used, are frequent. As for relevance, only a few of the cases where theories are either tested or generated concern the role and nature of government and governance; most concern general organizational issues that could well find a place within traditional IS conferences. On the positive side, involvement of various pertinent disciplines appears relevant, and global outreach goes far beyond the Atlantic shores. It is concluded that e-gov conferences need to address quality criteria, both rigor- and relevance-oriented, if e-gov is to develop into a mature research field.
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| 80. |
- Grönlund, Åke, 1954-
(author)
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Ten years of e-Government : the 'end of history' and new beginning
- 2010
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In: Electronic Government. - Berlin, Germany : Springer. - 9783642147982 ; , s. 13-24
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Conference paper (peer-reviewed)abstract
- This paper argues that although there is no lack of eGovernment “frameworks”, both governments and research are both in need of better guiding models in order to address contemporary and future challenges. This argument is pursued by reviewing a decade of eGovernment development and research in terms of the guiding values as expressed by influential maturity models and relating them to the eGovernment domain, as defined by formal definitions and practice in combination. We find that development so far has overall been too narrowly guided by a technical focus and economic and administrative values and too little informed by public sector values. While there is no lack of broad frameworks there is scarcity as concerns structured research and evaluation models that encompass such values.
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